Solution Engineer Balkans (m/w/d)

Synology; Düsseldorf; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Culture of Ownership

Quality products

Competitive pay

Team culture

EOR contract

Job summary

Synology is seeking a customer-focused Solution Engineer who blends strong technical pre-sales expertise with a commercial mindset. You will be a trusted advisor for customers, partners, and the sales team, identifying needs, designing solutions, and demonstrating product value.

Based in Germany with willingness to travel across the country, you will handle on-site and remote meetings, deliver training, support events, and contribute to go-to-market activities with partners and distributors.

Qualifications

• Relevant IT qualification and at least 3 years of experience in a technical pre-sales, solution engineering, technical consulting, or comparable customer-facing technical role.
• Strong technical knowledge of networking, storage, NAS, virtualization, and video surveillance is required.
• Experience working with customers, partners, or channel organizations with a consultative selling approach.

Responsibilities

• Act as the technical pre-sales contact for prospective customers, business partners, and the sales team.
• Understand customer requirements and translate them into compelling product and solution proposals.
• Present, demonstrate, and explain product capabilities, use cases, and technical benefits.
• Support on-site and remote customer meetings, workshops, proof of concepts, and project opportunities.
• Collaborate with Key Account Managers and partners on strategic sales activities.
• Prepare and deliver technical training for business partners and customers.
• Support events with technical setup and product demonstrations.
• Provide technical input for sales opportunities and go-to-market activities.
• Offer occasional technical guidance to ensure successful solution adoption.

Skills

Networking

Storage

NAS

Virtualization

Video surveillance

Pre-sales experience

Education

Relevant IT qualification

Tools

CRM software

Presentation software

Job description

Build a better world with data

We are looking for a customer-focused Solution Engineer who combines strong technical expertise with a commercial mindset. In this role, you will be a trusted technical advisor for customers, partners, and our sales organisation, helping to identify needs, design suitable solutions, and demonstrate the value of our products.

Your mission

• Act as the technical pre-sales contact for prospective customers, business partners, and the sales team

• Understand customer requirements and translate them into compelling product and solution proposals

• Present, demonstrate, and explain product capabilities, use cases, and technical benefits

• Support on-site and remote customer meetings, workshops, proof of concepts, and project opportunities

• Collaborate with theour Key Account Managers based in the Balkan region, European office, distributor network, and channel partners on strategic sales activities

• Prepare and deliver technical training for business partners and customers

• Support the preparation and execution of events, including technical setup and product demonstrations, independently or together with Marketing and Sales colleagues

• Provide technical input for sales opportunities, partner enablement, and go-to-market activities

• Offer occasional technical guidance to existing customers where needed, with a clear focus on enabling successful solution adoption rather than day-to-day support

Your profile

• Relevant IT qualification and at least 3 years of experience in a technical pre-sales, solution engineering, technical consulting, or comparable customer-facing technical role

• Strong technical knowledge of networking, storage, NAS, virtualization, and video surveillance

• A natural ability to combine technical understanding with customer and business needs

• Strong presentation, communication, and consultative selling skills

• Fluent Serbian and/or Hungarian as well as English, both written and spoken

• Experience working with customers, partners, or channel organizations, with a clear, confident, and target-oriented approach

• Ability to explain complex technical topics in an understandable and engaging way

• Creativity, flexibility, and a proactive problem-solving mindset

• High degree of self-responsibility, ownership, and strategic thinking

• Friendly, collaborative personality and strong team-player attitude

• Based in Novi Sad (Serbia) or close by, with a valid driving licence and own vehicle for customer visits throughout the country (compensation package will be presented)

What we offer

• A Culture of Ownership: We trust you to be the expert. You'll be given the responsibility to match your freedom.

• Work with Products You Can Believe In:We're a leader in our category, making technology that people genuinely love to use.

• Competitive Compensation:We offer a fixed salary plus aperformance-based bonusthat directly rewards your results.

• Vibrant Team Culture:Join a supportive, tech-passionate team. We invest in our culture throughregular team-building events, company gatherings, and a collaborative environment.

• Full-time employment contract via our EOR partner