ServiceNow Architect

Alldus; Deutschland; Remote; EUR 90,000 - 120,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Architect for a fully remote role based in Germany, with occasional onsite travel. You will shape the technical roadmap and drive implementations prioritising CSM, HRSD, and Now Assist/Agentic AI.

Work with clients and leadership to gather requirements, design solutions, and guide the development team from start to finish, balancing out-of-the-box capabilities with custom apps.

Qualifications

• Minimum 3–5 years of ServiceNow experience in architecture.
• Experience with CSM, HRSD, and Agentic AI projects.
• CSA, CAD, CIS or equivalent certifications.

Responsibilities

• Collaborate with clients, leadership and the ServiceNow team to shape architecture and roadmaps.
• Design and implement ServiceNow solutions focusing on CSM, HRSD and Now Assist/Agentic AI.
• Lead the development team; ensure best practices for out-of-the-box and custom solutions.

Skills

ServiceNow Architecture

3-5 years experience

CSM/HRSD/Agentic AI

certifications (CSA/CAD/CIS)

Job description

Fully remote - but local to Germany for occasional onsite travel

Overview:

We are looking for an experienced ServiceNow Architect to join us through an exciting new period of growth and investment in the platform.

This Architect will help shape the ServiceNow team as they expand, focusing on advancements in CSM, &/OR HRSD, and Agentic AI. Create the Technical Roadmap for key clients & stakeholders, while helping out hands-on as needed.

What will you be doing:

• Collaborating closely with clients, leadership, and a team of professionals within the ServiceNow Development team
• Utilize your knowledge & work projects broadly across the board within ServiceNow, but in particular work implementations focused in CSM, HRSD & Now Assist/Agentic AI
• Gather requirements, create the roadmap & design ServiceNow solutions for external customers & stakeholders
• Work on implementations from start to finish, as well as integrations & modernizing the existing platform
• Lead the development team & be hands-on technically as needed, working to ServiceNow best practices for out-of-the-box solutions, as well as with custom solutions/apps as needed for specific requirements

Experience:

• Strong ServiceNow Architecture experience
• 3-5 years ServiceNow experience MINIMUM
• ServiceNow modular experience in CSM, HRSD &/OR Agentic AI
• ServiceNow Certifications(CSA, CAD, CIS etc..)