Service Owner IT-Security

NAXCON GROUP; Düsseldorf; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

International Working Environment

German Language Development

Dedicated Point of Contact

Professional Growth

Regular Team Events

Competitive Compensation

Job summary

NAXCON GmbH in Düsseldorf is seeking a Service Owner IT-Security to take end-to-end responsibility for defined security services. You will define the service portfolio, manage roadmaps, and oversee delivery models while ensuring quality, cost control, and compliance with SLAs.

Ideal candidates bring several years in IT security, strong ITSM knowledge, and experience with external providers. This role offers professional growth within a dynamic, international environment.

Qualifications

• Degree in computer science, business informatics, or comparable with IT security focus.
• Several years of professional IT security experience, leadership preferred.
• Very good knowledge of IT service management and security architectures.

Responsibilities

• End-to-end responsibility for defined IT security services across the lifecycle.
• Define and manage the IT security service portfolio, roadmap, and delivery model.
• Ensure service quality, availability, performance, costs, and compliance with SLAs.
• Oversee internal and external service providers, with performance monitoring.
• Prioritize requirements within demand and service portfolio management.
• Budget responsibility for IT security services, including licensing and profitability.
• Ensure compliance with internal policies and regulatory requirements.
• Establish and track KPIs for service performance and customer satisfaction.
• Drive continuous improvement of IT security services.

Skills

IT service management

IT security

Leadership experience

Budget management

SLA management

Education

Computer science / business informatics degree or equivalent with IT security focus

Tools

ITIL

ISO 27001

ISO 20000

Job description

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting edge technologies such as Artificial Intelligence (AI). In addition to delivering high quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position

Service Owner IT-Security

Location

Düsseldorf, Germany

Type

Full-time

Tasks

• End-to-end responsibility for defined IT security services throughout the entire service lifecycle (strategy, design, transition, operations, continuous improvement)
• Defining, developing, and managing the assigned IT security service portfolio, including the service roadmap, scope of services, and delivery model
• Responsibility for service quality, availability, performance, costs, and compliance in accordance with agreed-upon service level agreements (SLAs)
• Management and technical oversight of internal and external service providers, including performance monitoring, escalation management, and continuous optimization
• Management and prioritization of requirements within the framework of demand and service portfolio management
• Budget responsibility for the assigned IT security services, including costs, licensing, and profitability management
• Ensuring compliance with internal policies as well as regulatory and legal requirements in the IT security environment
• Establishing and tracking KPIs to measure service performance, service maturity, and customer satisfaction
• Initiating and implementing measures for the continuous improvement of IT security services

Requirements

• A college degree in computer science, business informatics, or a comparable qualification with a strong focus on IT security
• Several years of professional experience in the IT security field, ideally in a leadership role
• Very good knowledge of IT service management (service lifecycle, service design, service operations, continual service improvement)
• In-depth understanding of modern IT security architectures, security controls, and operating models (e.g., Detection & Response, Infrastructure Protection, IAM, Security Engineering)
• Experience in provider, contract, and SLA management, as well as in managing external service providers
• Experience in budget, cost, and performance management for IT services
• Excellent knowledge of common frameworks and standards (e.g., ITIL v3/v4, ISO 20000; ISO 27001 is desirable)

What We Offer

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.