Senior Project Manager – IT Service Management / Product Owner

NAXCON GmbH; Bonn; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International Working Environment

German language development support

Professional growth opportunities

Regular team events

Competitive compensation

Job summary

NAXCON GmbH seeks a Senior Project Manager to lead a Product Owner subproject, managing ITSM process design within an ITSM platform. You’ll oversee agile delivery, ensure timelines, budgets, and quality, while coordinating stakeholders and driving improvements.

The role requires ITSM expertise, 4+ years in ITSM projects, strong Jira experience, and German C1/English B1 proficiency. Hybrid work with up to 20% travel and security clearance considerations are involved.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a comparable field.

Responsibilities

• Lead and coordinate a development team as Product Owner using Scrum events and backlog management.
• Gather, clarify, define, and document Epics and User Stories, including corresponding acceptance criteria.
• Ensure successful subproject delivery within agreed timelines, budgets, and quality standards.
• Support the overall Project Manager with project planning, progress reporting, and project governance.
• Coordinate dependencies, risks, and changes across multiple subprojects.
• Manage stakeholders and ensure effective communication between development teams, business units, and project management.
• Take responsibility for project cost controlling, budget monitoring, and regular project reporting.
• Drive continuous improvement initiatives to enhance collaboration, team efficiency, and development processes.
• Support the implementation and optimization of Service Request Management processes within the ITSM platform.
• Identify project challenges, develop appropriate solutions, and ensure effective risk and change management.

Skills

ITSM

Product Owner

Agile/Scrum

Stakeholder management

Jira

Budget monitoring

Team leadership

Requirements gathering

Communication

Risk management

Education

Bachelor's degree in Business Administration/IT/CS

10 years IT/ITSM experience

IPMA Level D or equivalent

ITIL Foundation V3 or higher

Scrum Product Owner II or equivalent

German language proficiency C1

English language proficiency B1

Tools

Jira

MS Project

Job description

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting‑edge technologies such as Artificial Intelligence (AI).

In addition to delivering high‑quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position: Senior Project Manager – IT Service Management / Product Owner

Location: Bonn, Germany

Type: Full-time

Project Overview:

We are looking for an experienced Senior Project Manager to take responsibility for a subproject as a Product Owner, leading a development team responsible for designing and implementing Service Request Management processes as part of the establishment of an IT Service Management (ITSM) platform.

The successful candidate will oversee agile development activities, manage project deliverables, coordinate stakeholders, and ensure the successful implementation of ITSM processes while meeting project timelines, budgets, and quality objectives.

Tasks and Responsibilities

• Lead and coordinate a development team as Product Owner using Scrum events and backlog management.
• Gather, clarify, define, and document Epics and User Stories, including corresponding acceptance criteria.
• Ensure successful subproject delivery within agreed timelines, budgets, and quality standards.
• Support the overall Project Manager with project planning, progress reporting, and project governance.
• Coordinate dependencies, risks, and changes across multiple subprojects.
• Manage stakeholders and ensure effective communication between development teams, business units, and project management.
• Take responsibility for project cost controlling, budget monitoring, and regular project reporting.
• Drive continuous improvement initiatives to enhance collaboration, team efficiency, and development processes.
• Support the implementation and optimization of Service Request Management processes within the ITSM platform.
• Identify project challenges, develop appropriate solutions, and ensure effective risk and change management.

Requirements

Education and Certifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a comparable field.
• Alternatively, completed commercial or IT vocational training combined with at least 10 years of relevant professional experience.
• Project Management certification: IPMA Level D or equivalent.
• IT Service Management certification: ITIL Foundation V3 or higher.
• Agile certification: Scrum Product Owner II or equivalent.
• German language proficiency at C1 level.
• English language proficiency at B1 level.

Professional Experience

• At least 4 years of professional experience in IT Service Management (ITSM) projects, particularly ITSM platform implementation, development, or migration, preferably within public‑sector environments.
• At least 3 years of proven experience in ITSM Service Request Management.
• At least 6 years of relevant professional experience as a Product Owner.
• Strong practical knowledge of agile project management methodologies, particularly Scrum.
• Proven experience managing development teams, product backlogs, Epics, User Stories, and acceptance criteria.
• Experience in project planning, cost controlling, stakeholder management, risk management, and project reporting.
• Experience using Jira or comparable project management tools.
• Very good knowledge of Microsoft Office; experience with MS Project is an advantage.
• Ability to coordinate complex IT projects and manage dependencies across multiple development teams.

Soft Skills

• Strong teamwork, collaboration, and interpersonal skills.
• Excellent communication and presentation abilities.
• Service‑oriented mindset combined with strong decision‑making and assertiveness.
• Independent, structured, and solution‑oriented working style.
• Strong analytical thinking and problem‑solving capabilities.
• Effective conflict management and ability to handle challenging project situations.
• Ability to structure complex technical information and communicate it clearly to different stakeholders.
• Strong organizational skills, accountability, and a proactive approach to continuous improvement.

Additional Requirements

• Willingness to travel up to 20% of working time.
• Availability for hybrid work, with approximately 40% remote working.
• Willingness to undergo a potential SÜ2 security clearance, subject to applicable security regulations.
• Ability to provide evidence of required qualifications, certifications, and relevant professional experience.
• Required certifications must be valid at the time of submission; equivalent proof may be accepted where permitted.
• Relevant professional experience must be supported by a CV, employment references, or project references. The specified minimum experience periods must represent continuous, substantive work in the respective areas during the period immediately preceding submission.
• Project references, where required, should include the industry, project title, brief project description, assignment duration, and a detailed description of responsibilities.
• Nationality information may be required as part of the applicable security‑screening process.

What we offer:

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.