Service Manager

Tektronix; Köln; Vor Ort; EUR 58.500 - 71.500; Vollzeit

Zusammenfassung

A leading electronics manufacturer is seeking a Service Manager in Cologne, North Rhine-Westphalia. This mid-senior level role involves supervising a team, managing service delivery, ensuring compliance with industry standards, and enhancing customer relations. Candidates should possess a Bachelor's degree in Electrical Engineering and have at least 5 years of experience in electrical equipment repair, including managerial experience. The ideal candidate will demonstrate strong leadership skills, technical knowledge, and proficiency in service management tools, with German language proficiency required.

Qualifikationen

• 5+ years of experience in repair and calibration of electrical equipment.
• At least 3 years in a managerial role.
• Strong knowledge of calibration standards and repair techniques.

Aufgaben

• Supervise and mentor a team of repair technicians.
• Oversee repair and calibration processes for timely delivery.
• Build and maintain relationships with customers.

Kenntnisse

Leadership

Communication

Technical troubleshooting

Quality assurance

Ausbildung

Bachelor's degree in Electrical Engineering or related field

Tools

Service management software

Jobbeschreibung

Service Manager

Tektronix, Cologne, North Rhine-Westphalia, Germany

Key Responsibilities:

• Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
• Service Management: Oversee the repair and calibration processes, ensuring timely (OTD) and accurate service delivery to meet customer expectations.
• Service Revenue: Responsible for weekly/monthly revenue forecast and ensuring forecasting accuracy and revenue delivered.
• Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
• Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
• Employee Engagement: Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention; conduct regular check-ins and feedback sessions.
• Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
• Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
• Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
• Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
• Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
• Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
• Strong knowledge of electrical equipment, calibration standards, and repair techniques.
• Excellent leadership, communication, and interpersonal skills.
• Detail-oriented with a strong commitment to quality and accuracy.
• Proficiency in using service management software and tools.
• German language is a must.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Customer Service

Industries: Appliances, Electrical, and Electronics Manufacturing and Electrical Equipment Manufacturing

Salary: €65,000.00