Service Manager

Delve Search - Global Search Consultants; Baden-Württemberg; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Delve Search - Global Search Consultants seeks a Service Manager in the Stuttgart area to lead a team of 6 field service engineers with growth potential. The role emphasizes training and ongoing support to develop leadership capabilities.

You'll coordinate field activities, liaise with design teams, and grow the team while maintaining strong customer relationships across the region. The position targets engineers early in their management journey.

Qualifikationen

• Bachelor's degree in electrical, mechanical, or related engineering discipline.
• 3–5 years' experience in service or maintenance management.
• Experience in high-tech equipment sectors such as semiconductor, automotive, pharma or medical devices.
• Willingness to develop as a manager and leadership skills.
• Strong organizational skills and ability to prioritize across multiple sites.
• Good communication with customers, engineers and design teams.
• Fluent English and strong German language.

Aufgaben

• Coordinate technical and administrative support across client sites including installation, repair, preventive maintenance and upgrades.
• Schedule and deploy engineers to respond to critical situations and customer escalations.
• Act as communication link between field team and design/engineering functions to resolve issues.
• Support, coach and develop the team of engineers to build skills.
• Maintain accurate service records and systems across the district.
• Build strong relationships with customer accounts in the region.
• Take on responsibility for additional engineers and accounts as the team grows.

Kenntnisse

Leadership

Project management

Customer communication

Team coaching

English (fluent)

German (strong)

Ausbildung

Bachelor's degree in electrical or mechanical engineering

Jobbeschreibung

Are you early in your service manager career and looking for a role where you'll be properly supported to grow?

We're supporting a long-established global equipment manufacturer, known for its process technology used across front-end semiconductor fabrication. Due to continued growth, they are seeking a Service Manager to be based in the Stuttgart area, taking initial responsibility for a team of 6 field service engineers, with scope to grow the team further as the business expands.

This is a great opportunity for an engineer early in their management journey - full training and support will be provided to help you develop into the role.

Your Responsibilities

• Coordinate technical and administrative support activities across client sites, including installation, repair, preventative maintenance, and engineering change upgrades
• Schedule and deploy engineers to respond to critical situations and customer escalations
• Act as the communication link between the field team and design/engineering functions, ensuring technical issues are resolved or escalated appropriately
• Support, coach, and develop your team of engineers, helping them build technical and professional skills
• Maintain accurate service records and systems across the district
• Build strong working relationships with customer accounts across your region
• Take on responsibility for additional engineers and accounts as the team grows

Your Profile

• Bachelor's degree in electrical, mechanical, or a related engineering discipline (or equivalent experience)
• 3-5 years' experience in service or maintenance management type positions. industry,
• Working with high-tech equipment sectors such as the semiconductor, automotive, pharmaceutical or medical device industries.
• Keen to continue developing as a manager, with the willingness to build new leadership skills
• Strong organisational skills and the ability to prioritise across multiple sites and engineers
• Good communication skills, comfortable liaising with customers, engineers, and design teams
• Fluent English and strong German language