Service Manager

Mavenir Systems, Inc.; Düsseldorf; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Mavenir is seeking a Technical Manager in Germany to oversee customer engagements in live networks and lead cross-functional teams to ensure delivery quality and client satisfaction. Responsibilities include end-to-end network oversight, planning, and collaboration with internal and customer leadership.

Strong IMS Core, UNIX, and English communication are essential for success in this role. The role emphasises proactive governance, change management, and growth of customer operations within a

Competenze

• Four-year degree in Electronics or Telecommunications.
• At least four years in Network Maintenance, Operations and/or Technical Support.
• Expert Technical Domain skills in IMS Core.
• Strong communication in English.
• Ability to lead cross-functional teams and manage customer engagements.

Mansioni

• Oversee customer engagements in their network-live state.
• Develop comprehensive execution plans and coordinate managers and technical personnel during all support phases.
• Monitor network stability and KPIs and report to governance.
• Support the bid process and analyze cost-benefit ROI for customers.
• Drive change management activities to deliver new functionality safely.
• Manage customer relationships and operations-driven growth.

Conoscenze

UNIX experience

IMS Core

SIP & Diameter

Leadership

English communication

Telecom networks

Change management

Formazione

Bachelor in Electronics or Telecommunications

Strumenti

Linux (Red Hat)

VMware

Wind River

Descrizione del lavoro

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.Role SummaryWe are actively seeking a talented and experienced technical manager to oversee a wide variety of customer engagements in their network-live state. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. We know how valuable your problem-solving and leadership skills are to our company’s success, and we offer an exceptional salary and benefits package commensurate with the responsibilities of the position. If you are ready to steer high-level projects to success, we are excited to have you on our teamMavenir must deliver its engagements to meet the requirements of its operating model, improving customer satisfaction, customer delivery in a fiscally positive mode. The technical manager has full ownership & accountability for the technical management of the customer’s network, deliverables, and customer communication – the three pillars of the customer engagement model.Key ResponsibilitiesIn depth/Expert Knowledge of Mavenir’s IMS portfolio of productsAbility to document technical issues in English or local customer languageStrong communication verbal and written skills in English to manage internal and customer leadership teamManage Mavenir’s solution in the customer network with holistic end to end oversight of the customers network strictly adhering to standards of operational support standard of the companyDevelop comprehensive execution plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all support phases, from initial handover through maintenance life cycle.Monitor network stability and availability KPIs continuously and make detailed scheduled reports on measurable items for driving customer governance engagementCommunicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.Support the bid process for the assigned customers, analyze economics of operational opportunities and provide actionable feedback relating to cost benefit and return-on-investment standards.Propose and implement modifications in networks, including meeting with customer and internal stakeholders to plan, approve and implement beneficial changes.Responsible for the customer’s change management activities to drive delivery of any corrective content, new functionality in an operationally safe model.Drive acquisition of resources and materials as needed before and during maintenance life cycle by talking with customers, team members, managers, and in-house technical leadership.Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry newsResponsible for management of customer relationship and operations driven growthJob RequirementsA four-year degree (bachelor’s degree or the global equivalent) in Electronics or Telecommunications or equivalent and at least four years of in Network Maintenance, Operations and/or Technical SupportLeadership skillsExpert Technical Domain skills in IMS CorePersuasive, influential, passionate communication masteryIntegration and technical support experience is a plusSelf-motivated well-organized individual who can prioritize work and handle multiple tasksAbility to handle stressful situations and exhibit good decision-making skillsAbility to interact with a variety of people and work well with others in a fast-paced environmentAbility to work with little supervision and make good business decisionsAbility to learn independentlyBusiness savvyDesirable:Five years or more of telecommunications experienceThree years or more of IMS / 4G / 5G experienceSkills & Competencies:Customer FocusAdaptabilityManage ExecutionFoster Open CommunicationSearch to Learn ContinuouslySkillsExcellent experience working with UNIX (Solaris or Redhat Linux)Proven UNIX System Administration skillsGood coding experienceExperience of installing, upgrading and configuring computer hardware and softwareKnowledge of mobile networksGood understanding of software engineering principlesFull understanding of the SIP & Diameter protocolsFull understanding of the IMS architectureFull understanding of the NFV (RedHat or VMWare or Wind River)Understanding of all Mavenir IMS productsExperience working with HP and Dell platformsAccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.