Engineer

SUCCESS; Freising; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Netrio seeks a seasoned Managed Services Engineer to lead complex technical escalations and partner with clients to design, implement, and maintain reliable IT environments. You will own system administration, network management, and security programs across Windows Server platforms, virtualization, and cloud services.

You will also drive automation, maintain documentation, and mentor Tier 1–2 staff while collaborating with Cybersecurity and Project Management teams to deliver secure, scalable

Qualifikationen

• 5+ years of IT support or engineering in MSP or similar
• Expert knowledge of Windows Server (AD, DNS, DHCP, Group Policy)
• Strong virtualization and cloud infrastructure (VMware/Hyper‑V, Azure, AWS)
• In-depth networking knowledge (firewalls, VLANs, VPNs, routing/switching)
• Experience with backup, DR, and business continuity
• Excellent communication and multitasking in a fast-paced environment
• Bachelor’s degree or equivalent hands‑on experience
• Willingness to travel for on‑site client work

Aufgaben

• Serve as final escalation point for complex technical issues across servers, networks, and systems
• Manage and maintain client IT environments with focus on stability and security
• Configure and support routers, switches, firewalls, VPNs, and wireless platforms
• Implement endpoint and network security solutions and conduct routine audits
• Develop automation scripts and document configurations and procedures
• Mentor junior engineers and coordinate with MSP leadership and vendors

Kenntnisse

Windows Server

Virtualization

Cloud Platforms

Networking

Backup & DR

Scripting

Ausbildung

Bachelor’s degree in IT/CS

Tools

VMware

Hyper‑V

Azure

AWS

Active Directory

Jobbeschreibung

TheManaged Services Engineerplays a pivotal role in Netrio’s Managed Services team, serving as asenior technical expert and escalation pointfor complex client issues across infrastructure, networks, and systems. This role ensures the stability, performance, and security of client environments while providing exceptional customer service and strategic IT guidance.

Acting as both a technical leader and hands-on problem solver, the Engineer manages escalations, mentors junior staff, and collaborates closely with clients and internal teams to deliver reliable, scalable, and secure solutions. The ideal candidate brings deep technical expertise, a proactive mindset, and a passion for driving operational excellence across every layer of IT service delivery.

RESPONSIBILITIES

Escalation & Advanced Support

Serve as thefinal escalation pointfor complex technical issues unresolved by Tier 1 and Tier 2 teams.

Diagnose and resolve advanced problems related to servers, networks, and mission-critical systems.

Provide clear communication and timely updates to clients and stakeholders throughout incident resolution.

System Administration

Manage and maintain client IT environments, including servers, virtualization platforms (VMware, Hyper‑V), and cloud infrastructure (Azure, AWS).

Ensure stability, security, and compliance across Windows Server environments (Active Directory, DNS, DHCP, Group Policy).

Oversee patch management, system updates, and proactive infrastructure monitoring.

Network Management

Configure and support routers, switches, firewalls, VPNs, and wireless solutions.

Troubleshoot and optimize network performance, security, and connectivity.

Collaborate with the cybersecurity team to ensure network hardening and resilience.

Security Management

Implement and manage endpoint and network security solutions, including antivirus, intrusion detection, and vulnerability management tools.

Conduct routine audits and enforce security policies across client systems.

Contribute to incident response activities and post‑incident reviews.

Automation, Documentation & Process Optimization

Develop automation scripts and workflows to streamline processes and improve efficiency.

Maintain accurate, up‑to‑date documentation for systems, configurations, and procedures.

Identify opportunities to enhance service delivery through standardization and continuous improvement.

Mentor Tier 1 and Tier 2 engineers, providing training, coaching, and performance feedback.

Work cross‑functionally with the Managed Services leadership, Project Management, and Cybersecurity teams to ensure consistent client success.

Partner with vendors to troubleshoot complex issues and coordinate resolutions.

SKILLS & QUALIFICATIONS

Minimum5+ years of experiencein an IT support or engineering role, preferably within a Managed Services Provider (MSP) environment.

Expert‑level knowledge ofMicrosoft Windows Server(Active Directory, DNS, DHCP, Group Policy).

Strong proficiency invirtualization platforms(VMware, Hyper‑V) andcloud infrastructure(Azure, AWS).

In‑depth understanding ofnetworking principles—including firewalls, VLANs, VPNs, and routing/switching.

Experience withbackup, disaster recovery, and business continuity solutions.

Strong troubleshooting skills across hardware, software, and network layers.

Excellent verbal and written communication skills, with the ability to engage clients professionally.

Proven ability to manage multiple priorities in a dynamic, fast‑paced environment.

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands‑on experience).

Ability to travel to client locations for on‑site work.

PREFERRED EXPERIENCE

Experience withRemote Monitoring and Management (RMM)andProfessional Services Automation (PSA)platforms.

Certifications such asMCSE, CCNP, VCP, or AWS Certified Solutions Architect.

Familiarity with ITIL framework and best practices for managed service delivery.

Demonstrated ability to automate tasks using scripting languages (PowerShell, Python, etc.).

Proven success mentoring junior engineers and contributing to team development.