Service Engineer (m/f/d)

Inoex LLC; Würselen; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Citex Group is seeking a Field Service Engineer to commission, maintain and repair our systems across Europe and worldwide. You will train customers and diagnose faults primarily on site at customer premises, with remote support when required.

You’ll tailor image processing software to each client and keep meticulous service records. The role involves close collaboration with colleagues at the Würselen site or remotely, contributing to ongoing improvements of service processes.

Qualifications

• Qualification in electronics, electrical engineering, mechatronics or a comparable field.
• Experience in a technical field service role or maintenance of industrial systems is ideal.
• Sound knowledge of PC hardware, Windows operating systems and networking technology.
• Familiarity with .ini files, batch scripts and XML is beneficial.
• Strong service orientation, customer communication skills and independent problem solving.
• Willingness to travel worldwide (Mon–Fri, sometimes beyond).
• Confident spoken and written English.

Responsibilities

• Commission, maintain and repair systems and train customers in Europe and globally.
• Analyse faults on-site and via remote access when needed.
• Parameterise and configure image processing software per customer requirements.
• Document service visits and keep technical documentation up to date.
• Collaborate with Würselen colleagues or remote teams to improve service processes.

Skills

Service orientation

Communication skills

Willingness to travel

Education

Electronics / Electrical Engineering qualification (or comparable field)

Tools

PC hardware

Windows OS

Networking

Job description

Your mission

• You will be responsible for the commissioning, maintenance and repair of our systems, as well as delivering training to our customers in Europe and worldwide.
• In doing so, you will analyse and resolve faults independently – primarily on-site at the customer’s premises and, where necessary, via remote access.
• You will parameterise and configure our image processing software precisely in line with our customers’ individual requirements, thereby ensuring the systems are used to their full potential.
• In addition, you will carefully document your service visits and maintain the technical documentation to ensure a high level of transparency and traceability for all measures taken.
• You will work closely with your colleagues – either at our Würselen site or remotely, as required – and actively contribute your experience to the continuous development of our service processes.

Your profile

• You completed a qualification in electronics, electrical engineering, mechatronics or a comparable field and ideally have professional experience in a technical field service role or in the maintenance of industrial systems.
• You have a sound knowledge of PC hardware, Windows operating systems and networking technology and feel confident working with IT systems.
• You are willing and keen to familiarise yourself thoroughly with our complex image processing software and, ideally, have experience working with .ini files, batch scripts and XML, as well as a basic understanding of software architecture.
• You enjoy direct contact with customers; you stand out thanks to your strong service orientation, communication skills and an independent, solution-oriented approach to your work.
• A high level of willingness to travel worldwide (usually Monday to Friday, occasionally beyond) is a given for you.
• Communicating in English is no obstacle for you – you are confident in both spoken and written English.

Why us?

Career Prospects & Job Security:

Look forward to a future-proof role with excellent career prospects in an innovative company that plans for the long term with you.

Work Culture & Collaboration:

You can expect flat hierarchies, open communication and helpful colleagues with whom you’ll work as equals.

Exciting Projects & International Focus:

You’ll work on varied projects with international clients from high-tech sectors and actively contribute your ideas to challenging tasks.

Induction & Onboarding:

We provide comprehensive training in our systems and software solutions, enabling you to take on responsibility quickly and get off to a confident start.

Facilities & Development Opportunities:

Benefit from attractive working conditions, modern equipment and a wide range of development opportunities that will support your professional and personal growth in the long term.