Senior Salesforce Administrator (f/m/d) arbeitnow Trusted Shops SE (DE) Remote job · 10/17/2026

Primetime; Köln; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Workation

Additional days off at Christmas and a

Buddy program

Learning & development opportunities

Health Pass

Permanent contract

Job summary

Trusted Shops in Cologne is seeking a senior Salesforce Admin to design scalable configurations and governance for Service Cloud, focusing on stability, performance and data quality.

You will translate business needs into Salesforce solutions, mentor teammates, lead change management, and collaborate with developers on declarative and programmatic work, including GDPR and CI/CD with GitHub.

Qualifications

• 5+ years of Salesforce Service Cloud experience in cross-functional environments.
• In-depth Salesforce configuration knowledge (Flows, Validation Rules, Permission Sets, Custom Objects).
• Ability to mentor peers and communicate with technical and non-technical stakeholders.
• Knowledge of GDPR compliance and data protection.
• Familiarity with APEX, middleware tools, and GitHub-based release processes (plus Salesforce certifications).

Responsibilities

• Design and implement scalable configurations, automations and governance standards.
• Operate and develop the Salesforce ecosystem with a focus on stability and data quality.
• Translate business needs into Salesforce solutions for day-to-day requests and large initiatives.
• Lead change management, documentation and user training.
• Collaborate with developers to align declarative and programmatic solutions.
• Mentor the Admin team and review complex solutions.

Skills

Salesforce Service Cloud

Mentoring

Stakeholder communication

Agile collaboration

Data architecture

Platform governance

English fluency

Education

Degree in IT or Business Informatics

Tools

GitHub

Talkdesk CTI

APEX

Job description

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world.

To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a:

Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)
Start: 01.02.2027

Design and implement scalable configurations, automations and platform governance standards

Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality

Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives

Lead change management processes, improve documentation and enable internal users through training

Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup

Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality

Collaborate with developers to align declarative and programmatic solutions for sustainable growth

Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience

5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.

Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration

Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes

Solution-oriented, collaborative, and communicative hands‑on personality with strong organizational skills, paired with a structured approach to work

Fluency in English

What we offer you

Hybrid work:Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)

Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

2.5 additional days off at Christmas, New Year's Eve and Carnival

Buddy program (an experienced trustee is at your side)

Individual learning & development opportunities (internal & external trainings, e-learnings)

Health Pass (free online and offline sports, fitness, and health courses)

Permanent contract with Europe's trusted brand

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

This overview was written from the original listing to help you understand the role. Always confirm the specifics on the employer’s application page.