Senior Process Manager & Agile Coach (f/m/x) - 12 months fixed-term

Douglas; Düsseldorf; Presencial; EUR 90.000 - 120.000; Tempo integral

Resumo da vaga

The DOUGLAS Group is seeking a Senior Process Manager & Agile Coach for its Technology division in Düsseldorf. You will shape and optimise end-to-end processes, establish governance structures, and drive agile practices across domains and teams.

You will partner with business and technology stakeholders to harmonise workflows, define KPIs, and enable data-driven decisions, fostering continuous improvement and operational excellence at scale.

Qualificações

• Experience in analysing, modelling, standardising and optimising end-to-end processes.
• Experience establishing organisation-wide standards and governance across teams.
• Fluent in German and English with strong communication and facilitation skills.

Responsabilidades

• Analyse, design, document and optimise processes across team, domain and org levels.
• Develop scalable standards, governance, responsibilities and best practices.
• Identify optimisation potential and introduce practical, measurable improvements.
• Coach teams, Product Owners and leaders in efficient processes and agile methods.
• Harmonise cross-functional processes and manage dependencies.
• Define KPIs, analyse performance and drive continuous improvement.

Conhecimentos

Process management

Governance rollout

Scrum & Kanban

Stakeholder alignment

German/English communication

Coaching agile teams

Ferramentas

Jira

Confluence

Miro

BPMN/Signavio/ARIS

Descrição da vaga

The Connection & Enablement Hub of Douglas Group Technology drives the development of our organisational unit through transformation management, process management and the targeted development of our teams. We are looking for you as Senior Process Manager & Agile Coach. You will manage and evolve our processes, with a particular focus on the demand intake, alignment and prioritisation process within our department. In doing so, you create the basis for transparent decisions and efficient collaboration across teams and domains. Do you want to do more than document processes and instead shape them so they work in practice and have a lasting impact? Then a committed team is looking forward to welcoming you.

TASKS WITH IMPACT

• You analyse, design, document and optimise processes at team, domain and organisational level within Douglas Group Technology. Your particular focus is on the demand intake, alignment and prioritisation process.
• Developing scalable standards, governance structures, responsibilities and best practices across the organisation is part of your role. You also ensure their continuous evolution and consistent application across teams and domains, so that efficiency, transparency and quality increase sustainably.
• Along existing workflows, you identify optimisation potential and introduce new ways of working, processes and standards that are practical, measurable and firmly embedded in the organisation.
• Through coaching and advice, you support teams, Product Owners, leaders and domains in introducing and applying efficient processes as well as agile methods and principles.
• Working closely with business departments, technology teams, leaders and other stakeholders, you harmonise cross-functional processes, create transparency and manage dependencies.
• Data-driven process steering is part of your daily work. You define relevant key performance indicators, analyse process performance, derive improvement measures and foster a culture of continuous improvement and operational excellence.
• Organisational change is something you guide through structured communication, facilitation and enablement of everyone involved. You promote acceptance of new processes and modern ways of working, and you bring new impulses, methods and technologies into our international technology and organisational landscape.

Your Skills

• You bring in-depth experience in process management, ideally in complex technology or transformation environments. Your core expertise lies in analysing, modelling, standardising and optimising end-to-end processes.
• Experience in establishing organisation-wide standards, frameworks or governance structures and successfully rolling them out across several teams or departments.
• Whether agile frameworks such as Scrum and Kanban or classic and hybrid process management approaches, you know when each one adds the most value and apply it accordingly, always treating agility as a way to achieve better results rather than a goal in itself.
• Complex interrelationships are something you analyse in a structured way. You derive pragmatic, sustainable solutions and drive them independently from concept to implementation.
• Explaining complex topics clearly, facilitating alignment between different stakeholders and building reliable relationships at all levels are among your strengths. This is how you turn differing interests into viable solutions.
• In collaboration with other Agile Coaches, process owners and leaders, you represent professional positions clearly while working towards jointly supported decisions.
• Confident use of Jira, Confluence and Miro as well as process modelling notations and tools such as Business Process Model and Notation, Signavio, ARIS or comparable tools, combined with confident communication in German and English.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

About The DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy "Let it Bloom". The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.