Manager Digital Platform Strategy CX (f/m/x)

Douglas Group; Düsseldorf; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

DOUGLAS Group is seeking a Manager Digital Platform Strategy CX in Düsseldorf. You will lead initiatives across web and app platforms, shaping the global customer experience for our e-commerce, collaborating with international markets and central functions while owning end-to-end delivery and performance measurement.

The role requires several years in e-commerce and digital experience, strong analytical skills, and fluency in German and English, with hybrid work setup and high ownership

Competenze

• Completed degree in e-commerce, business administration, business informatics or a comparable field.
• Several years of professional experience in e-commerce, digital business, customer experience, product or project management, or a comparable function.
• Digital initiatives or optimizations along the customer journey driven independently and with cross-functional teams.
• Good understanding of digital business models and customer journeys.
• Ability to structure complex questions and translate into concrete recommendations.
• Experience using performance indicators, analyses and test results to inform decisions.
• Understanding of how business, product and technology work together with technical affinity.
• Clear, audience-appropriate communication and ability to present assessments constructively.
• Independent, structured working style with strong ownership and stakeholder reliability.
• Very good German and English skills.

Mansioni

• You identify opportunities for web and app from strategic goals, performance data and customer insights.
• Sharpen the underlying problem statement and assess benefits for customers and ecommerce.
• Develop well-founded recommendations for prioritizing initiatives considering value, scalability, effort and dependencies.
• Collaborate with Product, UX and stakeholders to define functional target pictures and solution approaches.
• Own digital platform initiatives from concept through implementation to performance measurement.
• Steer cross-functional collaboration with international markets and central functions.
• Co-develop global platform standards and support markets with guidelines, documentation and training.

Formazione

Completed degree in e-commerce / business administration / business informatics or comparable field

Descrizione del lavoro

Manager Digital Platform Strategy CX (f/m/x)

MAKE LIFE MORE BEAUTIFUL

Job Description Manager Digital Platform Strategy CX (f/m/x)

In the Digital Platform Strategy CX team, we shape and purposefully evolve the global digital customer experience of DOUGLAS for our web shop and our app. Our goal is to continuously develop our e-commerce platform in line with our customers’ needs while taking the requirements of an international market environment into account.

We work at the interface between our international markets, various global functions, Product and user experience.

We are looking for you as our Manager Digital Platform Strategy CX: in this varied role with a high degree of autonomy and room to shape, you structure complex questions, bring different perspectives together and drive your topics forward with professional expertise and real ownership.

TASKS WITH IMPACT

• You identify opportunities for web and app, derived from strategic goals, performance data and relevant customer insights, and analyze platform-related requirements from our international markets and global functions
• The underlying problem statement is sharpened by you, and with the help of relevant performance indicators and targeted market feedback, you assess the expected benefit for customers and our e-commerce business
• Well-founded recommendations for prioritizing initiatives are what you develop, taking into account their added value, global scalability, effort and dependencies
• For prioritized initiatives, you work with Product, user experience and other stakeholders to define the functional target picture and suitable solution approaches that contribute to the defined business and customer experience goals
• Ownership of your digital platform initiatives is yours, and you steer them from concept through implementation to performance measurement, keeping progress, risks and dependencies in view and deriving concrete next steps from the results
• Cross-functional collaboration with our international markets and central functions is steered by you: you bring different requirements together and move necessary decisions forward
• As a co-developer of global platform standards, you ensure their consistent application and support our markets with clear guidelines, documentation and training

YOUR SKILLS

• You have a completed degree in e-commerce, business administration, business informatics or a comparable field, which forms the foundation of your profile
• Several years of professional experience in e-commerce, digital business, customer experience, product or project management, or a comparable function are part of your background
• Digital initiatives or optimizations along the customer journey are something you have already driven forward independently and in collaboration with different functions
• A good understanding of digital business models and customer journeys helps you assess how platform changes affect the customer experience and business development
• Complex or initially unclear questions can be structured by you, relevant information brought together and translated into concrete recommendations
• With performance indicators, analyses and test results, you are confident, using them to test hypotheses and prepare well-founded decisions
• A good understanding of how business, Product and technology work together, along with enough technical affinity to grasp connections and ask the right questions, is something you bring
• Clear, audience-appropriate communication sets you apart, as does the ability to represent your assessment in a comprehensible and constructive way, even when interests differ
• An independent, structured way of working, strong ownership and a reliable approach to stakeholders help you keep the overview, even with parallel topics and changing conditions
• Very good German and English skills round off your profile

Don’t tick every box? That’s fine: we’re happy to hear from curious people and will support you as you grow into new topics.

DO YOU RECOGNIZE YOURSELF?

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

Job Category: Digital

Job Location: Düsseldorf, Germany

Career Level: Experienced Professional

Work Setup: Hybrid