(Senior) Key Account Manager (f/m/x)

Seven Senders; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company lunches

Corporate benefits platform

German language courses

Zusammenfassung

Seven Senders is seeking a strategic Key Account Manager in Berlin to lead major e-commerce accounts, drive profitability, and scale our cross-border logistics solutions. You will partner with clients to understand needs, manage performance metrics, and collaboratively expand business with bespoke product offerings.

You will work in a hybrid setup with Berlin office presence, collaborate with cross-functional teams, and contribute to sustainable growth through data-driven insights and excellent

Qualifikationen

• Experience managing complex commercial relationships with high-growth customers.
• Deep understanding of logistics, supply chain, and e-commerce.
• Academic degree or equivalent, ideally in business, logistics, or transportation.
• Strong affinity for numbers, data analysis, and presenting findings to stakeholders.
• Fluent in German and English (C1 or above) with strong storytelling skills.

Aufgaben

• Manage key e-commerce accounts with a strategic, sales-driven approach.
• Own client relationships with accountability for profitability (P&L).
• Ensure SLA adherence, monitor KPI variances, and report on customer satisfaction.
• Identify cross-selling and upselling opportunities from proposal to contract signing.
• Build sustainable, trust-based client relationships to drive high satisfaction.

Kenntnisse

Relationship management

Logistics & supply chain

Data analysis

Stakeholder storytelling

German & English proficiency

Ausbildung

Academic degree or equivalent (business/logistics/transportation)

Jobbeschreibung

At Seven Senders, we connect people and markets, making international shipping simple.

We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.

Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Job Description

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations.

The essence of your role

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including profit and loss aspects.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
• Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Qualifications

What you need to succeed:

• Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields.
• Deep understanding of logistics, supply chain management, and e-commerce.
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.
• Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders.
• Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships.

What we offer

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote‑office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate‑neutral and long‑term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we are inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no‑fuss results focus, and we are successful with our data‑driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company‑wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!