Logistics Operations Execution Manager (f/m/x)

Seven Senders; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Office at Alexanderplatz

German language courses

Zusammenfassung

Seven Senders, founded in Berlin, connects people and markets by simplifying international shipping. The B2B Logistics Operations Execution team resolves incidents and manages operational relationships with strategic customers.

The role focuses on ensuring SLAs, coordinating with internal teams, and delivering performance reports in Excel and PowerPoint. Proficiency in English and German, and hands-on logistics experience are essential in this collaborative, data-driven environment.

Qualifikationen

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment.
• Experience in B2B customer communication and customer service.
• Data-driven work approach and a strong service orientation.
• Solid knowledge of MS Office applications, especially Excel.
• Proficiency in English and German (C1 or above).

Aufgaben

• Ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

Kenntnisse

Parcel operations

Transportation

Warehouse management

E-commerce

B2B communication

Customer service

Data-driven

Excel

English

German

Jobbeschreibung

At Seven Senders, we connect people and markets, making international shipping simple.

We are Europe's leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep - whether speed or cost efficiency is the priority.

Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Job Description

Our B2B Logistics Operations Execution team owns the resolution of operational incidents and the operational relationship with our strategic customers. With extensive know-how in logistics, supply chain management, and e-commerce, we understand the unique operational challenges of our customers and continuously strive for innovations and improvements.

The essence of your role:

• Ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

Qualifications

This is what you need to succeed:

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (C1 or above)

Additional Information

What we offer:

Flexible & Hybrid Work:

Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits:

• We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero:

Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community:

We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.

Inclusive Environment:

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

We look forward to hearing from you!