Junior Customers Logistics Operations (12-Month Fixed-Term Contract)

Seven Senders; Berlin; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Office at Alexanderplatz

German language courses

Company lunches

Benefits platform

Zusammenfassung

Seven Senders in Berlin is seeking a logistics operations professional to join our B2B execution team. You will resolve operational incidents, manage relationships with strategic customers, and drive improvements across the logistics ecosystem with a focus on SLA compliance.

With experience in CEP or warehouse ops in e-commerce, you’ll collaborate across departments and communicate in German and English. The role offers a hybrid setup at our Berlin office and opportunities to influence

Qualifikationen

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment.
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (C1 or above)

Aufgaben

• Ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with our customers operational contacts in German and English to build long-term, trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

Kenntnisse

Parcel ops experience

B2B customer communication

Data-driven mindset

MS Office proficiency

German & English (C1+)

Tools

MS Excel

PowerPoint

MS Office

Jobbeschreibung

At Seven Senders, we connect people and markets, making international shipping simple. We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority. Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Job Description

Our B2B Logistics Operations Execution team is responsible for resolving operational incidents and managing operational relationships with our strategic customers. With extensive know-how in logistics, supply chain management, and e-commerce, we understand our customers' unique operational challenges and continuously strive for innovation and improvement.

The essence of your role:

• Ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with our customers operational contacts in German and English to build long-term, trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

Qualifications

This is what you need to succeed:

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (C1 or above)

Additional Information

What we offer:

Flexible & Hybrid Work:

Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits:

• We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero:

Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community:

We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.

Inclusive Environment:

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.