Customer Success Manager (m/f/d)

ZeKju; München; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Growth and mentorship opportunities

Full ownership of responsibilities

Job summary

A technology company in Munich is seeking a Customer Success Manager to drive adoption of their SaaS solutions. This hybrid role requires strong communication and analytical skills, with responsibilities including customer onboarding, integration, and relationship management. Candidates should have a technical background and be fluent in German and English. The position offers a competitive base salary plus virtual shares and encourages a hands-on approach to managing complex customer accounts.

Qualifications

• Strong problem-solving skills to drive customer success.
• Fluent in German & English, plus additional languages are a plus.
• Willingness to work hands-on with clients, including on-site visits.

Responsibilities

• Enable customers to adopt the SaaS solution and achieve success.
• Work closely with the Sales team to demonstrate product benefits.
• Analyze customer situation and define success criteria with them.
• Maintain strong relationships and provide feedback to product development.

Skills

Communication

Analytical skills

Problem-solving

Education

Technical or analytical background

Job description

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Company Overview

• Mission: revolutionize the road freight industry by transforming messenger apps into a central communication platform for transport operations
• Product‑Market Fit: 70+ paying customers incl. Coca‑Cola EP, Dachser, Hellmann
• Market: €500bn road freight industry with low digital penetration rate, communication still dominated by phone calls and SMS. This creates a massive opportunity to redefine transport communication at scale
• Team & Backing: Experienced founding team with deep expertise in logistics and technology, supported by world‑class investors including 20VC

Tasks

You will be the customer’s trusted partner from day one. From day one, you’ll enable your customers to adopt our SaaS solution to become successful fast. This means:

• Growth enablement: Work closely with the Sales team to demonstrate product benefits during pilots and convert prospects into long‑term customers
• Onboarding: Analyze the customer’s situation, define success criteria, and co‑create a roll‑out plan
• Integration: Work hand‑in‑hand with our Integration Specialist to connect ZeKju with their systems
• Roll‑out & Ramp‑up: Enable the customer to achieve their goals with ZeKju, driving adoption across teams and geographies
• Post‑Ramp‑up: Maintain strong relationships, resolve questions quickly and identify expansion opportunities. Provide feedback from live implementations to product development

Requirements

• Skills: 60% communication, 40% analytics, 100% commitment
• Technical or analytical background with first experience in Sales or Customer Support
• Entrepreneurial mindset: You spot opportunities, act decisively, and deliver tangible outcomes
• Confident and outgoing personality: Ability to work independently and take ownership of tasks
• Comfortable working with abstract concepts and translating them into practical solutions; values documentation and processes
• Experienced or willing to learn how to handle complex accounts and formal processes typical of big customers
• Willingness to work hands‑on with clients incl. on‑site visits
• Strong problem‑solving skills to drive customer success
• Fluent German & English; additional languages a +.

Benefits

• Compensation: Competitive base salary (experience‑based) plus VSOP (virtual shares)
• Growth: Fast learning curve & mentorship from experienced founders
• Ownership: Full responsibility for your customers – no micromanagement
• Setup: Hybrid in Munich – near Olympiapark
• Impact: Critical role with direct impact on product & customer success. A product that actually solves a real problem

You’ll have full ownership and visible impact from day one!

We welcome applications from both experienced professionals and junior talent. At ZeKju, you’ll have the opportunity to grow, leveraging strong interpersonal skills (towards a senior role) or analytical excellence (transitioning toward product responsibility).

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Professional Services

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