Senior Customer Relationship Management Manager

Juit; Berlin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Juit is seeking a (Senior) CRM Manager to join the Marketing team and act as the interface to our community. You will promote continuous contact, provide inspiration, and set impulses to maintain the close relationship with our customers.

You will develop and optimize the CRM and Lifecycle Strategy, build scalable Customer Journeys and Automations, and drive our Personalization and Segmentation Strategy. You will work with cross-functional teams to improve the Customer Experience and foster a

Qualifications

• Must be data-driven and able to design analyses and translate insights into actions.
• Experience coordinating with Marketing, Product, BI and Tech teams.
• Excellent communication in German and English.

Responsibilities

• Develop and optimize the CRM and Lifecycle Strategy.
• Build scalable Customer Journeys and Automations.
• Drive the CRM Roadmap and Personalization/ segmentation strategies.
• Increase retention, CLV and loyalty through CRM initiatives.
• Coordinate with cross-functional teams to enhance the Customer Experience.
• Establish a data-driven Test and Experimentation culture within CRM.

Skills

CRM Strategy

Lifecycle Marketing

Data Analysis

Cross-functional Collaboration

German & English

Job description

• Support us in making healthy eating even easier and become (Senior) CRM Manager (m/f/d) at Juit
• As (Senior) CRM Manager (m/f/d), you will be part of the Marketing team and will be the interface to our community. In this role, you will promote continuous contact, provide inspiration, and set impulses to maintain the close relationship with our customers
• You continuously develop and optimize our CRM and Lifecycle Strategy
• You build scalable Customer Journeys and Automations and further develop them
• You are responsible for the CRM Roadmap and drive our Personalization and Segmentation Strategy
• You develop new CRM initiatives to increase Retention, Customer Lifetime Value, and Loyalty
• You work closely with cross-functional teams (Marketing, Product, BI, and Tech) to continuously optimize the Customer Experience
• You establish a data-driven Test and Experimentation Culture within CRM

You work self-directed, are extremely proactive, and possess the problem-solving competence to confidently master challengesYou master the planning, organization, prioritization, and implementation of multiple projects simultaneouslyYou work efficiently and independently, but are also a strong Team Player. You are open to feedback and consistently focus on the resultsYou think data-driven, can design analyses, and directly convert these insights into Business Decisions and Campaign OptimizationYou know how to seamlessly coordinate with other teams to optimize the CRM Strategy and all Marketing ActivitiesYour communication skills in German and English are excellent