CRM manager in food delivery

JUIT; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Скидка на блюда Juit

Job summary

Juit в Берлине ищет опытного Senior CRM Manager (m/f/d), который возьмет на себя развитие CRM и жизненного цикла клиентов, выстроит масштабируемые пути клиента и автоматизации, возглавит дорожную карту CRM и усилит персонализацию и сегментацию.

Вы будете тесно сотрудничать с командами маркетинга, продукта, BI и технологий, внедрять культуру тестирования и принятия решений на основе данных, а также стремиться к росту удержания, LTV и лояльности.

Qualifications

• Навык лидирования CRM-инициатив и управление жизненным циклом клиента.
• Умение строить масштабируемые маршруты клиента и автоматизации.
• Умение формулировать CRM-стратегию, сегментацию и персонализацию.

Responsibilities

• Построение и оптимизация CRM и Lifecycle Strategy.
• Создание масштабируемых Customer Journeys и автоматизаций.
• Ответственность за CRM Roadmap, фокус на персонализацию и сегментацию.

Skills

Self-directed

Data-driven

Project planning

Team player

German/English communication

Job description

Описание: At Juit, we enable our customers to eat healthy every day by delivering meals prepared by chefs directly to their homes. Our goal is to become the number 1 brand for healthy meals in Germany by providing our customers with the best online, meal, and delivery experience. Support us in making healthy eating even easier and become (Senior) CRM Manager (m/f/d) at Juit. As (Senior) CRM Manager (m/f/d), you will be part of the Marketing team and will be the interface to our community.

Задачи:

• You continuously develop and optimize our CRM and Lifecycle Strategy.
• You build scalable Customer Journeys and Automations and further develop them.
• You are responsible for the CRM Roadmap and drive our Personalization and Segmentation Strategy.
• You develop new CRM initiatives to increase Retention, Customer Lifetime Value, and Loyalty.
• You work closely with cross-functional teams (Marketing, Product, BI, and Tech) to continuously optimize the Customer Experience.
• You establish a data-driven Test and Experimentation Culture within CRM.

Требования:

• You work self-directed, are extremely proactive, and possess the problem-solving competence to confidently master challenges.
• You think data-driven, can design analyses, and directly convert these insights into Business Decisions and Campaign Optimization.
• You master the planning, organization, prioritization, and implementation of multiple projects simultaneously.
• You work efficiently and independently, but are also a strong Team Player.
• You are open to feedback and consistently focus on the results.
• Your communication skills in German and English are excellent.
• You know how to seamlessly coordinate with other teams to optimize the CRM Strategy and all Marketing Activities.

Условия:

• Impactful work in a growing company with development opportunities
• Committed team with talented and inspiring colleagues
• Well-organized onboarding and responsibility from day one
• A modern workplace
• Employee discount on Juit meals