(Senior) Business Process Consultant & Solution Architect Microsoft 365 (m/f/x) - Service

ORBIS Hamburg GmbH; Saarbrücken; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

AI-focused environment

Learning & Certifications

Pension scheme

Health initiatives

Company loans

Company bicycles

Flexible hours

Remote/Hybrid/On-site options

Strong team culture

Job summary

ORBIS Hamburg GmbH is seeking a (Senior) Business Process Consultant and/or Solution Architect (m/f/d) to lead AI-powered service solutions based on Microsoft Dynamics 365, focusing on Customer Service, Field Service and Contact Centre.

You will design scalable architectures, integrate Copilot, Azure OpenAI, and Power Platform, mentor the team, support pre-sales, and guide projects from requirements through go-live.

Qualifications

• Several years of project experience in the Microsoft Dynamics 365 environment, especially in Customer Service, Field Service, or Contact Centre.
• Strong understanding of AI/ML approaches in a CRM context (Copilot, Azure AI, Power Platform).
• Deep knowledge of service processes and system architectures for optimization.
• Enthusiasm for integrating new technologies into existing landscapes.
• High commitment, teamwork, and professional demeanor.
• Fluency in German and English, both spoken and written.
• Willingness to undertake moderate business travel.

Responsibilities

• Serve as central contact for clients through requirements analysis, design, and go-live.
• Facilitate workshops and translate complex concepts for diverse audiences.
• Develop sustainable service strategies and contribute to Microsoft competence portfolio.
• Mentor team members and share knowledge.
• Support pre-sales with quotations and solution design.
• Drive adoption of AI trends in service solutions.

Skills

Dynamics 365

CRM AI/ML

Service processes

Solution architecture

German & English

Travel readiness

Pre-sales involvement

Tools

Copilot

Azure OpenAI

Power Platform

Azure AI

Job description

(Senior) Business Process Consultant & Solution Architect Microsoft 365 (m/f/x) - Service

In your role as a (Senior) Business Process Consultant and/or Solution Architect (m/f/d), you will be the driving force behind holistic, AI-powered service solutions based on Microsoft Dynamics 365, taking responsibility for the design and implementation of scalable solution architectures in the areas of Customer Service, Contact Centre and Field Service. In doing so, you will integrate modern AI functions such as Microsoft Copilot, Azure OpenAI, Predictive Analytics and intelligent automation, ensuring that innovative technologies are seamlessly embedded. You will bear technical responsibility for end-to-end solutions, including system integration, data strategy and security, and ensure that all architectural decisions are sustainable, scalable and future-proof. As the central point of contact, you will support our clients throughout the entire project cycle, from requirements analysis and design right through to go-live. You will facilitate workshops, adapt complex concepts to suit specific audiences, and develop sustainable service strategies that transform client processes in the long term. Furthermore, you will play an active role in the further development of our Microsoft competence portfolio, take on a technical mentoring role within the team, and support knowledge transfer on an equal basis. You will be involved in pre‑sales activities, preparing quotations and designing solutions, and will act as a driving force behind new technologies and AI trends in the service sector.

What else your Microsoft job offers you:

• An innovative and forward‑looking working environment with a wide range of (digitalisation) topics, such as AI
• Tailored personal and professional development; e.g. through certifications and Microsoft Learning Paths
• Attractive salary packages, including pension schemes and other benefits, such as various health initiatives, company loans and company bicycles
• Flexible working hours, whether remote, hybrid or on‑site
• Opportunities for personal responsibility, professional growth and creative problem‑solving
• Short lines of communication and a dedicated, supportive and strong team

Your profile:

• Several years’ project experience in the Microsoft Dynamics 365 environment, particularly in Customer Service / Field Service and/or Contact Centre
• In‑depth understanding of AI/ML approaches in a CRM context (Copilot, Azure AI, Power Platform)
• A deep understanding of service processes, system architectures and their potential for optimisation
• Enthusiasm for new technologies and their meaningful integration into existing system landscapes
• A high level of commitment, the ability to work well in a team and a confident, professional manner
• Fluency in spoken and written German and English
• Willingness to undertake moderate business travel

Do you share our passion and our vision for the future? Apply now.

ORBIS is committed to the principles of equal employment opportunity and to providing adequate accommodations for applicants with disabilities.