(Senior) Business Process Consultant & Solution Architect Microsoft 365 (m/w/d) - Service

ORBIS SE; Saarbrücken; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Innovative work environment

Personal development opportunities

Attractive compensation packages

Flexible working time arrangements

Opportunity for ownership and development

Job summary

ORBIS SE, located in Saarland, is seeking a (Senior) Business Process Consultant/Solution Architect to design and implement scalable, AI-enabled service solutions with Microsoft Dynamics 365.

As part of the role, you will lead workshops, support clients throughout the project lifecycle, and drive innovative technology adoption. The ideal candidate has several years of experience, fluent in German and English, and is passionate about new technologies.

Benefits include attractive compensation, flexible working arrangements, and personal development opportunities.

Qualifications

• Several years of project experience in Microsoft Dynamics 365 environment.
• Deep understanding of AI/ML approaches in CRM context.
• Comprehensive knowledge of service processes and system architectures.
• Passion for new technologies and integration into existing systems.
• High level of engagement and professional demeanor.

Responsibilities

• Design end-to-end solutions integrating AI features.
• Ensure sustainable and scalable architecture decisions.
• Support clients through the entire project lifecycle.
• Develop service strategies for customer processes.
• Drive pre-sales activities and proposal creation.
• Act as a catalyst for new technology trends.

Skills

Microsoft Dynamics 365

AI/ML understanding

Service processes knowledge

Teamwork

Fluency in German and English

Job description

Company Overview

ORlIS SE is a global software and business consulting company focusing on SAP and Microsoft solutions.

Role Summary

(Senior) Business Process Consultant / Solution Architect (m/w/d) at ORBIS: responsible for designing and implementing scalable, AI‑enabled service solutions with Microsoft Dynamics 365 in Customer Service, Contact Center, and Field Service. Lead architecture, workshops, pre‑sales, mentoring, and ensure sustainable, secure end‑to‑end solutions.

Responsibilities

• Design end‑to‑end solutions; integrate AI features (Microsoft Copilot, Azure OpenAI, predictive analytics, automation).
• Ensure architecture decisions are sustainable, scalable, and future‑proof.
• Support clients through the entire project lifecycle and facilitate workshops.
• Develop service strategies that transform customer processes.
• Contribute to Microsoft competency development and mentor colleagues.
• Drive pre‑sales activities, proposal creation, and solution design.
• Act as catalyst for new technology and AI trends in the service domain.

Benefits

• Innovative, future‑oriented work environment with diverse digital transformation topics, including AI
• Personal and professional development tailored to your needs, including certifications and Microsoft Learning Paths
• Attractive compensation packages, pension and benefits such as health measures, corporate credit, and bicycle schemes
• Flexible working time arrangements – remote, hybrid, or onsite
• Opportunity for ownership, development, and creative solutions
• Short communication paths and a committed, collegial, and strong team

Qualifications

• Several years of project experience in the Microsoft Dynamics 365 environment, especially Customer Service / Field Service and/or Contact Center
• Deep understanding of AI/ML approaches in a CRM context (Copilot, Azure AI, Power Platform)
• Comprehensive knowledge of service processes, system architectures, and optimization potentials
• Passion for new technologies and meaningful integration into existing system landscapes
• High level of engagement, teamwork, and professional demeanor
• Fluent in German and English
• Willingness to travel moderately