Senior Associate Salesforce Administrator (m/f/d)

Global Data Centers Americas, Inc.; Frankfurt; On-site; EUR 60,000 - 85,000; Full time

Job summary

NTT Global Data Centers in Frankfurt, Germany, seeks a Senior Associate Salesforce Administrator to provide 1st/2nd level support, user administration, and system optimization for Salesforce users. You will collaborate with IT, business stakeholders, and external partners to ensure reliable platform performance and a positive user experience.

The role emphasizes incident management, knowledge base maintenance, user training, and continuous process improvement in a global data center environment.

Qualifications

• Formal IT training or equivalent practical experience.
• Salesforce certifications preferred.
• Multiple years of enterprise Salesforce support experience.

Responsibilities

• Provide 1st and 2nd level Salesforce support and incident handling.
• Resolve incidents within defined SLAs and KPIs.
• Administer users, roles, profiles, and security settings.
• Implement enhancements using Flows, reports, and dashboards.
• Collaborate with stakeholders and external service providers.
• Support testing, UAT, release management and hypercare.
• Maintain knowledge articles and provide user training.

Skills

Salesforce administration

User support

Incident management

Training delivery

Documentation

Education

Vocational IT/CS/BI training

Tools

Salesforce Lightning Platform

Sales Cloud/Service Cloud

CRM integrations

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Senior Associate Salesforce Administrator (m/f/d), provides 1st and 2nd level support for Salesforce users, ensuring stable system operations, efficient incident and service request management, user administration, and system configuration. The role serves as the primary point of contact for users and collaborates closely with business stakeholders, IT teams, and external service providers to optimize platform performance and user experience.

What we are looking for

KEY RESPONSIBILITIES:

• Process and resolve incidents and service requests through the ticketing system (1st and 2nd level support).
• Ensure timely ticket resolution in accordance with defined SLAs and KPIs.
• Perform root cause analysis and implement sustainable corrective actions to prevent recurring issues.
• Serve as the primary contact for Salesforce users and provide day-to-day operational support.
• Maintain and continuously improve knowledge articles, FAQs, and support documentation.
• Deliver user training sessions and provide hands‑on assistance to end users.
• Administer Salesforce users, roles, profiles, permission sets, and security settings.
• Implement Salesforce enhancements and configuration changes including Flows, Validation Rules, Reports, and Dashboards.
• Monitor and improve data quality through regular audits, clean‑up, and maintenance activities.
• Support testing activities including User Acceptance Testing (UAT) and regression testing.
• Participate in release management and deployment activities.
• Contribute to continuous improvement of support processes and service optimization initiatives.
• Support hypercare phases and ensure smooth transition from project implementation to operational support.
• Collaborate effectively with internal teams, business stakeholders, and external service providers.

KNOWLEDGE & ATTRIBUTES:

• Completed vocational training in Information Technology, Computer Science, Business Informatics, or equivalent practical experience.
• Salesforce Certified Administrator (preferred).
• Salesforce Advanced Administrator Certification (preferred).
• Salesforce Platform App Builder Certification (preferred).
• Sales Cloud Consultant and/or Service Cloud Consultant Certification considered a plus.
• ITIL Foundation Certification is advantageous.
• Several years of professional experience in Salesforce administration and application support.
• Proven experience providing 1st and 2nd level application support in enterprise environments.
• Experience managing Salesforce user administration, security, and configuration activities.
• Experience in incident, service request, and problem management processes.
• Experience supporting testing, release management, and hypercare activities.
• Experience collaborating with cross‑functional teams and external service providers.
• Hands‑on experience with Salesforce Lightning Platform enhancements and system optimization.
• Professional English communication skills.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.