Senior Associate Salesforce Administrator (m/f/d)

NTT Global Data Centers EMEA GmbH; Frankfurt; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

NTT Global Data Centers EMEA GmbH in Frankfurt is seeking a Senior Associate Salesforce Administrator (m/f/d) to provide 1st and 2nd level support for Salesforce users, ensure stable operations, manage incidents and service requests, and collaborate with IT and business stakeholders.

You will administer users, roles, profiles, and security, implement enhancements, maintain documentation, and support testing and release activities while contributing to continuous improvement of support processes.

Qualifikationen

• Completed vocational training in Information Technology, Computer Science, Business Informatics, or equivalent practical experience.
• Salesforce Certified Administrator (preferred).
• Salesforce Advanced Administrator Certification (preferred).
• Salesforce Platform App Builder Certification (preferred).

Aufgaben

• Process and resolve incidents and service requests through the ticketing system (1st and 2nd level support).
• Ensure timely ticket resolution in accordance with defined SLAs and KPIs.
• Perform root cause analysis and implement sustainable corrective actions to prevent recurring issues.
• Serve as the primary contact for Salesforce users and provide day-to-day operational support.
• Maintain and continuously improve knowledge articles, FAQs, and support documentation.
• Deliver user training sessions and provide hands‑on assistance to end users.
• Administer Salesforce users, roles, profiles, permission sets, and security settings.
• Implement Salesforce enhancements and configuration changes including Flows, Validation Rules, Reports, and Dashboards.
• Monitor and improve data quality through regular audits, clean‑up, and maintenance activities.
• Support testing activities including User Acceptance Testing (UAT) and regression testing.
• Participate in release management and deployment activities.
• Contribute to continuous improvement of support processes and service optimization initiatives.
• Support hypercare phases and ensure smooth transition from project implementation to operational support.
• Collaborate effectively with internal teams, business stakeholders, and external service providers.

Jobbeschreibung

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting‑edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance The Senior Associate Salesforce Administrator (m/f/d), provides 1st and 2nd level support for Salesforce users, ensuring stable system operations, efficient incident and service request management, user administration, and system configuration. The role serves as the primary point of contact for users and collaborates closely with business stakeholders, IT teams, and external service providers to optimize platform performance and user experience.

What we are looking for

KEY RESPONSIBILITIES

• Process and resolve incidents and service requests through the ticketing system (1st and 2nd level support).
• Ensure timely ticket resolution in accordance with defined SLAs and KPIs.
• Perform root cause analysis and implement sustainable corrective actions to prevent recurring issues.
• Serve as the primary contact for Salesforce users and provide day-to-day operational support.
• Maintain and continuously improve knowledge articles, FAQs, and support documentation.
• Deliver user training sessions and provide hands‑on assistance to end users.
• Administer Salesforce users, roles, profiles, permission sets, and security settings.
• Implement Salesforce enhancements and configuration changes including Flows, Validation Rules, Reports, and Dashboards.
• Monitor and improve data quality through regular audits, clean‑up, and maintenance activities.
• Support testing activities including User Acceptance Testing (UAT) and regression testing.
• Participate in release management and deployment activities.
• Contribute to continuous improvement of support processes and service optimization initiatives.
• Support hypercare phases and ensure smooth transition from project implementation to operational support.
• Collaborate effectively with internal teams, business stakeholders, and external service providers.

KNOWLEDGE & ATTRIBUTES

• Completed vocational training in Information Technology, Computer Science, Business Informatics, or equivalent practical experience.
• Salesforce Certified Administrator (preferred).
• Salesforce Advanced Administrator Certification (preferred).
• Salesforce Platform App Builder Certification (preferred).

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever‑changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.