Sales Support Specialist (m/f/d)

Facturee; Berlin; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Permanent contract

Training budget

Free lunch

Free drinks

Two monitors

Job summary

FACTUREE in Berlin is seeking a Sales Support Specialist to be the first point of contact for new and returning customers. You respond to inquiries by email and phone, create tailored quotations, and ensure a fast, smooth ordering process.

You’ll forward requests to Operations or Key Account Teams and help drive conversions with proactive service. The role requires commercial or technical vocational training, experience in customer service or sales, and proficiency with CRM, Word, and Excel.

Qualifications

• Completed commercial or technical vocational training.
• Relevant professional experience in customer service or sales.
• Technical interest and quick grasp of new software systems.
• Experience with CRM systems as well as excellent knowledge of word processing and spreadsheet programs.
• German and English at a native level.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone.
• Create tailored quotations and solve customer issues independently.
• Ensure a smooth, fast, and hassle-free ordering process.
• Forward specialized requests to our Operations or Key Account Teams, and escalation critical matters to the right stakeholders.
• Play a key role in increasing our conversion rate by delivering service that is efficient, friendly, and highly competent

Skills

CRM systems

German & English

Communication skills

Customer service

Multitasking

Education

Completed commercial or technical vocational training

Tools

Microsoft Word

Microsoft Excel

Office suite

Job description

Summary

At FACTUREE, we redefine the way companies source manufacturing solutions. Our mission is simple yet ambitious: to give B2B customers a truly magical experience – fast, effortless, and with uncompromising quality.

As a Sales Support Specialist, you’ll be at the heart of our operations – our “command center” – and the very first person new and returning customers connect with. Your communication flair, problem-solving mindset, and organizational skills will help turn prospects into loyal, long-term partners.

Your responsibilities with us

• Respond promptly and professionally to customer inquiries via email and phone
• Create tailored quotations and solve customer issues independently
• Ensure a smooth, fast, and hassle-free ordering process
• Forward specialized requests to our Operations or Key Account Teams, and escalation critical matters to the right stakeholders
• Play a key role in increasing our conversion rate by delivering service that is efficient, friendly, and highly competent

Your professional skills

• Completed commercial or technical vocational training
• Relevant professional experience in customer service or sales
• Technical interest and quick grasp of new software systems
• Experience with CRM systems as well as excellent knowledge of word processing and spreadsheet programs
• German and English at a native level
• Bonus points for experience in the manufacturing industry

Your personal skills

• Strong communication skills and a high level of customer orientation
• Empathy, service mentality, and the ability to deliver a positive customer experience
• Structured and precise working style, even under time pressure
• High stress tolerance and efficient multitasking
• Enjoyment of teamwork and cross-departmental collaboration
• Organizational talent and great attention to detail

What we offer to you

• Flat hierarchies, collegial cooperation, and many opportunities to contribute ideas
• Permanent employment contract
• Family-friendly personnel policy
• Structured onboarding from day one, joint growth, and gradual assumption of more responsibility
• Training budget and individual support for skills development and mental health
• Access to corporate benefits platform
• State-of-the-art technical equipment, including MacBook, iPhone, noise-canceling headphones, height-adjustable desks, two monitors, and an additional monitor for your office at home
• 6 days of home office per month
• Workation: The opportunity to work abroad for several weeks a year
• Daily free lunch, freshly prepared by our chef
• Free drinks, snacks, fruit, and breakfast
• Subsidy for the national train ticket
• Regular company and team events
• Large office with air-conditioned workspace
• Pleasant working environment in Berlin's Osram-Höfe with terrace, nearby shopping facilities, gym, brewery, restaurants, and bars
• Very good transport connections and free parking

Your contact at our company

If you have any questions, please send an email to Richard:[e-mail]

This is how our application process for this position works

• Screening of your application documents.
• Virtual first interview with Richard (Head of HR).
• Personal interview with Moritz (CEO), Karin (Sales Support Specialist) and Hannah
• Decision :-)