Sales Back Office & Sales Support Executive

KBC Technologies Group; Bonn; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading technology services provider based in Bonn is seeking a detail-oriented Sales Back Office & Sales Support Executive. This role involves managing sales operations, overseeing billing processes, and handling customer complaints. The ideal candidate should possess strong coordination skills and experience in dealership environments to ensure effective customer interactions and accurate data management. An understanding of SAP and similar systems is essential for this position.

Qualifications

• Strong coordination skills necessary for handling sales operations.
• High data accuracy for managing billing processes and complaints.
• Experience in dealership environments is preferred.

Responsibilities

• Manage sales operations and support ticket billing processes.
• Record and manage customer and dealer complaints.
• Maintain and update master data in internal systems.
• Prepare reports related to billing and complaints.

Skills

Coordination skills

High data accuracy

Customer interaction management

Prior experience in dealership environments

Tools

Crossline

SAP

Job description

We are seeking a detail-oriented Sales Back Office & Sales Support Executive to manage sales operations, billing processes, complaint handling, and master data maintenance. The ideal candidate will possess strong coordination skills, high data accuracy, and the ability to effectively manage dealer and customer interactions. Prior experience in dealership environments is highly preferred for quicker adaptation, especially in sales support and complaint management.

Key Responsibilities

1. Sales Support & Billing Operations

• Manage contract and support ticket billing processes.
• Perform calculations for services and license charges.
• Ensure accurate billing in line with agreements and pricing structures.
• Monitor outstanding and unpaid invoices and coordinate with finance teams and customers for closure.

2. Complaint Management

• Record and log customer and dealer complaints in internal systems.
• Route complaints to relevant departments for resolution.
• Track complaint status and ensure timely follow-ups.
• Communicate resolutions clearly to customers and stakeholders.
• Maintain proper documentation and audit trails for all complaints.

3. Master Data Maintenance

• Maintain and update master data in systems such as Crossline and SAP.
• Perform data entry and validation for:
• Customers
• Contracts
• Users
• System and Product IDs
• Ensure accurate and timely data reporting to SAP.
• Maintain data consistency and integrity across systems.
• Support dealers and internal sales teams with order-related queries.
• Coordinate with cross-functional teams to ensure smooth execution of processes.
• Assist in dealer onboarding and documentation management.

5. Reporting & Documentation

• Prepare reports related to billing, complaints, and master data.
• Maintain documentation for audit and compliance purposes.
• Track and report KPIs such as billing accuracy, complaint resolution time, and data quality.