Robotic Service Technician - NeuraGym (Human)

NEURA Robotics; Aachen; On-site; EUR 42,000 - 54,000; Full time

Job summary

NEURA Robotics is seeking a Robotics Service Technician to be the first line of service on site, ensuring robots and cells remain available, commissioning new units, and documenting faults. You will work with researchers, operators and engineers, learning how humanoid robots behave in daily use and helping shape the service standard at NeuraGym locations.

You will be part of the gym service team and report to the Robotics Service System Engineer, receiving support from the Robots & Cell

Qualifications

• Vocational training or degree in mechatronics, electronics, mechanical engineering or an equivalent field.
• Several years of hands-on maintenance, assembly or field service experience with robots or automation.
• Solid skills in mechanics, electrical wiring and basic electronics.
• Structured troubleshooting approach and careful written documentation.
• Good command of English; German is a plus.

Responsibilities

• Perform maintenance and repair on robots and cell infrastructure.
• Diagnose faults on site and perform first-line fixes.
• Run preventive maintenance and inspections per service playbook.
• Commission new robots and cells according to blueprints and standard processes.
• Document every case on the robot lifecycle board with symptoms, steps taken, parts used and result.
• Report design issues to the Robotics Service System Engineer with a clear, reproducible description.

Skills

Maintenance experience

Field service

Troubleshooting

Documentation

English proficiency

German knowledge

Education

Mechatronics/Electronics/Mechanical engineering degree or equivalent

Tools

Linux

ROS

Networks

Ticketing tools

Job description

Hands-on first-line service for humanoids and robot cells

As Robotics Service Technician you are the first line of service on site: you keep robots and cells available, commission new units and make sure every fault is understood and documented.

You work with researchers, operators and engineers, learn how humanoid robots behave in daily use and help shape the service standard for all NeuraGym locations.

How you work

You are part of the gym service team (Level 1.1) and report to the Robotics Service System Engineer, who escalates design issues to the Business Unit product engineering team. The Robots & Cell Infrastructure team supports you with blueprints, standard processes and training.

Your mission & challenges

Your Responsibilities, In Order Of Priority

• Maintenance and repair
• Maintain and repair robots and cell infrastructure: mechanics, actuators, cabling, sensors and grippers
• Diagnose faults on site and fix what is within the first-line scope
• Run preventive maintenance and inspections following the service playbook
• Commissioning
• Commission new robots and cells according to the blueprint and standard processes
• Run acceptance checks and hand over ready cells to the operators
• Documentation and escalation
• Document every case on the robot lifecycle board: symptoms, steps taken, parts used and result
• Report design issues to the Robotics Service System Engineer with a clear, reproducible description
• Report recurring failures to the Robotics Service System Engineer, who passes them on to the Robots & Cell Infrastructure team and R&D

What we are looking for

Must-have

• Vocational training or degree in mechatronics, electronics, mechanical engineering or a comparable field
• Several years of hands-on experience in maintenance, assembly or field service of robots, automation or complex machines
• Solid skills in mechanics, electrical wiring and basic electronics
• Structured troubleshooting approach and careful written documentation
• Good command of English; German is a plus

Nice To Have

• Experience with humanoid, mobile or collaborative robots
• Basic knowledge of Linux, networks and ROS
• Experience with commissioning and acceptance tests
• Experience with ticketing and lifecycle tools