Robotic Service Engineer / Technician (human)

NEURA Robotics; Riederich; Híbrido; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

NEURA Robotics is seeking a tech-savvy Service Engineer for demanding field service assignments in Germany. You will provide Tier 3 on-site support, perform maintenance, and assist with development products, coordinating with Engineering, QA, and Product Management.

You bring a completed technical vocational training in robotics/AI/automation, several years of repair and maintenance experience, strong German and English communication, and a willingness to travel for on-site commissioning and

Qualificações

• Completed technical vocational training with robotics, AI, automation, or related technologies.
• Several years of repair and maintenance experience for electrical and electronic components.
• Fluent in German and English; strong communication and training abilities.
• Must have a B1 driving licence.

Responsabilidades

• Field service assignments: Provide Tier 3 on-site support for partners, perform maintenance work, and support development products.
• On-site and remote supports for customers.
• Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.
• Commissioning: Support the commissioning of our development products.
• Documentation and quality: Document assignments and ensure quality of all work performed.
• Continuous improvement: Collect feedback and improve robots and collaboration with partners.
• Coaching and training: Conduct on-site trainings and strengthen partners’ technical capabilities.
• Safety and standards: Ensure compliance with NEURA Robotics safety guidelines, ISO certifications, and relevant regulations.
• Representation: Attend internal and external trade fairs and events as key contact for field service insights.

Conhecimentos

Field service experience

Robotics/automation knowledge

German and English communication

MS Office

Training and coaching

Formação académica

Technical vocational training

Descrição da oferta de emprego

At NEURA Robotics, we are shaping the future of human-robot collaboration. As part of our Service Team, you act as the interface between technology and people. Whether it’s delivering trainings, solving technical challenges, or carrying out on-site commissioning, every day brings new and exciting tasks. You combine technical expertise with a strong service mindset to support our partners in the best possible way, working closely with Engineering, Quality Assurance, and Product Management to create solutions that inspire.

We are looking for a tech-savvy Service Engineer for demanding field service assignments—someone who thinks differently, challenges the status quo, and finds innovative ways to drive our growth and establish NEURA Robotics as a leading brand in robotics.

Your main responsibilities include:

• Field service assignments: Provide Tier 3 on-site support for our partners, perform maintenance work, and support our development products.
• On-site and remote supports for customers
• Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.
• Commissioning: Support the commissioning of our development products.
• Documentation and quality: Document your assignments and ensure the quality of all performed work.
• Continuous improvement: Foster a culture of continuous improvement by actively collecting feedback, testing strategies, and continuously enhancing both the robots and the collaboration with each partner.
• Coaching and training: Coach according to our NEURAVERSE processes and systems, conduct on-site trainings, and strengthen the technical capabilities of our partners—especially in Tier 1 and Tier 2 support topics.
• Safety and standards: Ensure compliance with all NEURA Robotics safety guidelines, ISO certifications, and applicable legal regulations related to robotic commissioning.
• Representation: Represent NEURA Robotics at internal and external trade fairs and events and act as the key contact for insights gained from field service assignments.

What we can look forward to:

• Technical education: Completed technical vocational training with solid knowledge and expertise in robotics, AI, automation, or related technologies.
• Professional experience: Several years of experience in repair and maintenance, diagnosis of electrical and electronic components, and hardware servicing.
• Flexibility: Ability to adapt to the requirements of different partners and training environments.
• MS Office: Good knowledge of MS Office.
• Strong communication skills: Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English.
• Working style: Independent and structured way of working.
• Willingness to learn: Drive and ability to independently learn new topics such as technologies, methodologies, didactics, and soft skills, and to develop solutions from scratch in a fast-changing environment.
• B1 Driving Licence