Reverse Team Leader

JD DEVELOPMENT DE GmbH; Duisburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

JINGDONG Logistics is seeking a skilled leader to head the reverse logistics team. You will mentor staff, oversee daily operations of returns processing, and uphold quality and safety standards.

Collaborating across customer service, QA, and warehousing, you will optimize workflows, monitor KPIs, and drive cost reductions while ensuring accurate disposition of returned goods. Fluency in German and English is preferred.

Qualifikationen

• Proven leadership in reverse logistics, 3+ years.
• Strong knowledge of reverse logistics processes.
• Experience optimizing operations and cutting costs.

Aufgaben

• Lead, mentor and develop a team of reverse logistics specialists.
• Manage daily operations of the reverse logistics department.
• Implement quality control for returned items.
• Optimize workflows to improve efficiency and reduce costs.
• Collaborate across customer service, QA, and warehousing.
• Monitor KPIs and generate data-driven improvement reports.
• Ensure compliance with safety and environmental standards.
• Oversee inventory of returned goods and disposition.
• Handle escalated customer inquiries related to returns.

Kenntnisse

Leadership

Team development

WMS proficiency

Data-driven decisions

Process optimization

Analytical thinking

Communication

Tools

WMS software

Jobbeschreibung

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Responsibilities

• Lead, mentor, and develop a team of reverse logistics specialists, fostering a positive and productive work environment.
• Manage daily operations of the reverse logistics department, including receiving, inspection, sorting, processing, and disposition of returned products.
• Implement and enforce quality control procedures for returned items, ensuring accurate assessment and categorization.
• Optimize reverse logistics workflows and processes to improve efficiency, reduce costs, and minimize turnaround times.
• Collaborate with other departments (e.g., customer service, quality assurance, warehousing) to streamline return processes and resolve issues.
• Monitor key performance indicators (KPIs) related to reverse logistics, analyze data, and generate reports to identify areas for improvement.
• Ensure compliance with all relevant company policies, safety regulations, and environmental standards related to product handling and disposal.
• Identify and implement best practices in reverse logistics and participate in continuous improvement initiatives.
• Manage inventory of returned goods and coordinate with relevant teams for refurbishment, resale, or responsible disposal.
• Handle escalated customer inquiries or complex return scenarios.

Job Qualifications

• Proven experience (3+ years) in a leadership or supervisory role within a reverse logistics, warehouse, or supply chain environment.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent leadership and team management skills with a track record of motivating and developing staff.
• Demonstrated ability to optimize operations and improve efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong analytical and problem‑solving abilities, with a data‑driven approach to decision‑making.
• Exceptional communication and interpersonal skills, capable of effectively interacting with all levels of the organization.
• Ability to work independently and as part of a team in a fast‑paced environment.
• High level of attention to detail and accuracy.
• Fluency in German and English is highly preferred. Mandarin is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.