Restaurant Operations Manager

830 Hard Rock Cafe Germany; Köln; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe Germany is seeking an Operations Manager to lead a high-volume casual dining team. You'll oversee departmental P&L, uphold brand standards, and support cafe senior leadership in achieving business objectives.

You will coach hourly staff into brand ambassadors, manage labor schedules, collaborate across departments to ensure guest satisfaction, and drive growth in retail sales while maintaining guest-first service.

Qualifications

• Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Ability to mentor hourly staff into brand ambassadors and deliver outstanding customer service.
• Strong communication and listening skills, with ability to speak and write clearly.
• Fluency in English is required and beneficial for multi-language interactions.

Responsibilities

• Understand the cafe budget and P&L and monitor expenditure.
• Mentor and coach hourly staff to become Hard Rock brand ambassadors and service leaders.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Run a department and/or cost center successfully and efficiently.
• Collaborate across departments to ensure consistent execution of systems and brand standards.
• Support senior management in building an effective hourly team with aligned goals and values.
• Drive guest satisfaction and brand standards through staff interactions and service quality.

Skills

People skills

Customer service

Verbal communication

Written communication

Business acumen

Problem solving

English fluency

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Position summary

The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.

Functions

• Demonstrate financial comprehension of the cafe's budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards.
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
• Ability to engage with guests in regards to music both current and past.
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under their stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional development.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.

SKILLS

• Ability to learn and bring 'out of the box' ideas to their team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

Managers are expected to be able to perform the job functions with reasonable accommodation.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high- stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!