Referral Management Service

French Consulting; Ramstein-Miesenbach; On-site; EUR 32,000 - 52,000; Full time

Job summary

French Consulting in Ramstein, Germany invites applications for the Referral Management Service (Administration) role at the front desk and records office of our medical facility.

The position requires knowledge of customer service, TRICARE, medical terminology, records management and ethics, with BLS and CHCS experience preferred. Immediate start; full-time administrative duties support military healthcare delivery and patient care operations.

Qualifications

• High School Diploma or GED equivalency.
• Current Basic Life Support (BLS).
• Must read, speak, and write English fluently.
• Experience with medical terminology.
• Knowledge of medical ethics, health records administration, and office communications.
• Two years experience with U.S. Military Healthcare delivery or civilian managed care environment.
• Two years of medical office or clinic experience.
• One year of CHCS or civilian healthcare computer system experience.

Responsibilities

• Provide individualized patient education for preventive care.
• Greet patients/visitors at the front desk.
• Answer the main office phone line and direct calls as needed.
• Initiate and locate patient medical records as needed.
• Organize and research patient records for completeness and accuracy.
• Obtain updates and file paperwork in medical records.
• Perform administrative duties in support of medical care.
• Arrange and schedule medical appointments and determine eligibility.
• Mini-register patients upon request.

Education

High School Diploma or GED

Basic Life Support (BLS)

Tools

Microsoft Windows

Spreadsheet applications

Job description

We are looking for individuals who want to join our Team in Ramstein, Germany!

JOBOPENING

• Title:Referral Management Service (Administration)
• Location:Ramstein, Germany
• Start Date: Immediately
• Job-Type: Full-Time

Job Overview

You shall have a basic knowledge level including principles of customer service, TRICARE, quality control, and risk management, medical terminology, medical forms and records management, anatomy and physiology, guidelines for release of medical information, medical and legal ethics, infection control concepts, applicable systems technology, supply procedures, and information systems.

Qualifications

• High School Diploma or General Educational Development (GED) equivalency.
• Current Basic Life Support (BLS.)
• Have the ability to read, speak, and write English fluently.
• Must possess experience with medical terminology.
• Be knowledgeable in general medical ethics, health records administration, telephone and email etiquette, office management methods, excellent communications and customer service skills, strong organizational background, and computer operations including Microsoft Windows and spreadsheet-type applications.
• Two years experience with U.S. Military Healthcare delivery system and benefits or civilian managed care medical/administrative environment.
• Two years of working experience in a medical office or clinic environment.
• One year of experience with a Composite Health Care System (CHCS) or other Civilian Healthcare Computer System.

Responsibilities

• Providing individualized patient education for preventive healthcare and health maintenance.
• Greet patients/visitors at the front desk, information center, or office setting.
• Answer main office phone line, direct telephone calls to appropriate sections for assistance, and take messages as required.
• Initiate and locate patient medical records as needed.
• Organize and research patient records, extract needed information, review, and release records for completeness, accuracy, and consistency within established guidelines.
• Obtain updates and file paperwork in medical records as needed.
• Perform other administrative and clerical duties in support of medical care and operational support.
• Arrange and schedule medical appointments and determine patient eligibility for services. Relay general instructions to patients or make referrals to other sections.
• Mini-register patients upon request.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.