ACS Front Desk Services

French Consulting; Bayern; On-site; EUR 17,000 - 28,000; Part time

Job summary

French Consulting is seeking individuals for ACS Front Desk Services in Ansbach, Germany. This part-time on-call role covers planned and unplanned absences at the administrative office, requiring the ability to respond on short notice.

Responsibilities include greeting customers, scheduling appointments, maintaining records, updating databases, producing monthly reports, and supporting QA initiatives. A flexible schedule (8:00 AM–5:00 PM, Mon–Fri) is required.

Qualifications

• 2 years of customer service experience.
• Experience with Microsoft Excel, Word, and Adobe.
• 1 year of experience with front-facing customer service duties.
• Must have a flexible schedule to cover shifts between 8:00 AM and 5:00 PM, Monday through Friday.

Responsibilities

• Greet and refer customers at the ACS front desk.
• Schedule appointments and class registrations.
• Maintain active and historical customer records.
• Update community resource databases and coordinate with ACS staff.
• Maintain client tracking databases and produce monthly statistics.
• Prepare official documents and manage inter-office calendars.
• Maintain resource libraries, bulletin boards, and informational displays.
• Promote the ICE system, collect feedback data, and support QA initiatives.

Skills

Customer service

Front-facing duties

Tools

Microsoft Excel

Microsoft Word

Adobe

Job description

We are looking for individuals who want to join our talented and professional Team in Ansbach, Germany

JOB OPENING

• Title: ACS Front Desk Services
• Location: Ansbach, Germany
• Start Date: Immediately
• Job-Type: Part-Time On-Call (PTOC) = Substitute and replacement personnel for planned and unplanned absences at the administrative office. Personnel should be available on short notice

Job Description

• Performs ACS Reception Desk tasks, to include assisting and referring customers, scheduling appointments and class registrations, and maintaining active and historical customer records
• Maintain and update community resource databases and coordinate with ACS staff and community agencies to ensure accuracy
• Maintain client tracking databases, document customer interactions, and produce monthly statistical reports and activity summaries
• Prepare official correspondence and administrative documents, maintain both internal and community calendars, and inter-office schedules
• Maintain resource libraries, bulletin boards, and informational displays
• Promote the use of the Interactive Customer Evaluation (ICE) system, collect and track customer feedback data, compile monthly service statistical reports, and support quality assurance initiatives

QUALIFICATIONS

• 2 years of customer service experience
• Experience with Microsoft Excel, Word, and Adobe
• 1 year of experience with front-facing customer service duties
• Must have a flexible schedule to cover shifts between 8:00 AM and 5:00 PM, Monday through Friday

Location

French Consulting is considering individuals currently (or soon to be) located within commuting distance of the job location.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.