Receptionist (m/w/d)

Courtyard by Marriott; Köln; On-site; EUR 23,000 - 32,000; Full time

Job summary

Courtyard Köln sucht eine Gastfreundschafts-Expertin bzw. einen Guest Experience Expert zur Unterstützung beim Check-in/out, Gästebetreuung und Beschwerdemanagement.

Sie arbeiten am Front Office, erfüllen Gästewünsche und erstellen Berichte, damit jeder Aufenthalt unvergesslich wird. Sie arbeiten eigenständig, bewegen sich im Arbeitsbereich, halten Policies ein und tragen zu Sicherheit, Datenschutz sowie professioneller Kommunikation bei.

Qualifications

• Abgeschlossene Schulbildung: High School Diploma oder GED-Äquivalent.
• Keine einschlägige Berufserfahrung erforderlich.
• Keine Führungsverantwortung oder Zertifizierungen erforderlich.

Responsibilities

• Gästebetreuung am Front Office mit Fokus auf exzellenten Service.
• Unterstützung bei Check-in/Check-out und Reporting.
• Bearbeitung von Gästewünschen sowie Beschwerdemanagement.

Education

High school diploma or GED equivalent

Job description

Additional Information

• Vollzeit
• unbefristet
• Courtyard Köln
• Gästebetreuung
• Exzellenter Kundenservice
• Beschwerdemanagement
• Front Office
• Agent

Job Number

26143402

Job Category

Rooms & Guest Services Operations

Location

Dagobertstrasse 23, Cologne North 50668, GermanyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.