Rooms Controller (m/w/d)

Courtyard by Marriott; Köln; On-site; EUR 24,000 - 28,000; Full time

Job summary

Courtyard Köln in Cologne North is seeking a front desk/guest services professional to manage room assignments, check-ins, and reservations with a focus on guest satisfaction.

You will coordinate with housekeeping and technical teams, handle billing adjustments, and ensure compliance with company standards. This full-time role demands excellent communication and the ability to handle busy reception areas.

Qualifications

• Education: High school diploma or GED.
• Less than 1-year related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Assign room according to guest request and preferences.
• Pre-register designated guests and prepare key packets.
• Coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Verify and adjust billing for guests; review reservations and cancellations; run daily reports.

Skills

Guest services

Communication skills

Team coordination

Reservations

Education

High school diploma

Tools

POS systems

Job description

Additional Information

Vollzeit | unbefristet | Courtyard Köln | Gästebetreuung | Exzellenter Kundenservice | Zimmerzuteilung | Beschwerdemanagement | Koordination mit Housekeeping & Technik | Reservierungen

Job Number

26141196

Job Category

Rooms & Guest Services Operations

Location

Dagobertstrasse 23, Cologne North 50668, GermanyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.