Reception Manager/ Front Office Manager (m/f/d)

PLAZA Hotelgroup; Deutschland; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Holiday pay

Christmas bonus

Company pension

Employee savings plan

Employee credit card

Health programs

Discounts for stays

Career advancement

Job summary

PLAZA Hotelgroup, a leading hotel chain with locations across Germany and Europe, seeks a Reception Manager/Front Office Manager (m/f/d). You will lead the reception team, manage scheduling, and ensure smooth daily operations while delivering outstanding guest service in both German and English.

Attractive benefits and career growth await in a dynamic, people-focused environment. The role requires hotel experience, people leadership, and a passion for guest satisfaction, with responsibilities

Qualifications

• Hotel specialist training with leadership experience.
• Strong customer service and guest interaction skills.
• Experience in staff management and motivation.

Responsibilities

• Lead and motivate the entire reception team.
• Staff scheduling, onboarding, and training.
• Ensure smooth workflows and create work schedules.
• Check and process commission invoices; monitor cancellations.
• Prepare accounts payable and process bank statements; use hotel software.
• Serve as central point of contact for guest requests and inquiries.
• Handle guest feedback professionally and resolve issues.
• Perform daily and monthly closings for the department.
• Collaborate with Reservations and Revenue; assist at reception and in back office tasks.

Skills

Team leadership

Customer service

Staff scheduling

German-English

Communication

Education

Hotel specialist training

Tools

Opera PMS

Job description

# Reception Manager/ Front Office Manager (m/f/d)The PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a pleasant work-life balance.### **With us, you'll experience:*** Employment with the #1 most popular employer in the hospitality, hotel, leisure, and tourism sector* A friendly and open-minded team in a family-like atmosphere with flat hierarchies* Good and fair employment conditions* Flexible working hours* Holiday pay and annual Christmas bonuses* Company pension scheme and employee savings plan (BAV starting in the 4th month of employment)* Personal PLAZA employee credit card for tax-free bonus payments* Various opportunities to participate in health promotion programs* Opportunity to work at other exciting company locations as part of an exchange program* Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels* Employee referral bonus### **What else do we offer:*** Regular Employee events* Personal development alongside our company's growth* Numerous career and advancement opportunities* Diverse training programs* Training and development opportunities within the Plaza Hotelgroup and the Best Western network* Individual employee support* Regular feedback sessions with your department head* Corporate benefits* A rapidly expanding corporation* A job in the world's leading hotel group with excellent career prospectsAnd much more!* A job in the world's leading hotel group with excellent career prospects ### Your Responsibilities:* Leading and motivating the entire reception team – you can build YOUR TEAM* Staff scheduling, onboarding, and training* Ensuring smooth workflows and creating work schedules* Checking and processing commission invoices* Monitoring cancellation lists* Preparing accounts payable and processing bank statements* Regular use of word processing and hotel software* Serving as the central point of contact for all guest requests and inquiries* Handling guest feedback professionally and resolving minor issues* Performing daily and monthly closing procedures for the department* Collaborating with colleagues in Reservations and Revenue* Assisting at reception and performing administrative tasks in the back office### We're a great fit if you have the following:* An open, communicative, and friendly personality* Training as a hotel specialist and initial experience in staff management and motivation* Enjoyment of interacting with people – you are approachable, engaging, and remain friendly even under pressure Resilient* A strong service orientation that sets you apart* Willingness to take on responsibility in a young and dynamic team, as well as to continuously contribute to improvements and advance your expertise* Flexibility, team spirit, and a professional appearance are a given for you* Fluency in German and English, both written and spoken, is required* Skillful and confident interaction with guests and companies* Team spirit and initiativeStill hesitant to apply because you think you only meet some of the requirements? Your charisma and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!### Have we piqued your interest?Then we look forward to receiving your application, including your salary expectations and earliest possible start date.