Registration/Reception -- Patient Accounts

Samaritan Hospital - Macon, MO; Sevenig (Our); Vor Ort; EUR 21.000 - 31.000; Vollzeit

Zusammenfassung

Samaritan Hospital is seeking a detail-oriented Operator/Registration Clerk to handle patient registrations and manage front-desk tasks.

You will answer phones, collect payments, post to accounts, verify insurance, and assist patients and staff with billing questions in a fast-paced hospital setting.

Qualifikationen

• High School graduate.
• Customer service experience preferred.
• Experience with hospital registration is a plus.

Aufgaben

• Answer Operator phones and direct calls to the appropriate offices.
• Print receipts and post payments to the correct accounts for all money received.
• Balance cash drawer daily and prepare daily deposits.
• Apply employee discounts and payroll deductions on patient accounts.
• Answer patient questions regarding bills and direct them to appropriate staff.
• Send invoices to doctors and other businesses for central supply and pharmacy.
• Collect, post/apply, and deposit all general ledger payments.
• Work holiday rotation and cover evening/weekend as needed.
• Perform other duties as directed by the director.
• Balance change bag in safe and weekend cash drawer.
• Scan and index all payments and correspondence received.
• Enter complete and accurate information on the admission demographic record, during patient registration.
• Obtain signatures on medical and financial documents.
• Check insurance eligibility on each registration.
• Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and signatures.
• Prepare morning census and complete necessary paperwork on weekends.
• Secure and lock hospital doors after day & weekend shifts.

Kenntnisse

Customer service

Interpersonal communication

Team player

Patient registration

Time management

Basic computer skills

Priority management

Ausbildung

High School diploma

Jobbeschreibung

Full Time

Position summary:

Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner.

Role Qualifications

Education

• High School graduate

Experience

• Customer service/Operator operations experience preferred

Licenses/Certificate

• None

Position Responsibilities

• Answer Operator phones and direct calls to the appropriate offices.
• Print receipts and post payments to the correct accounts for all money received.
• Balance cash drawer daily and prepare daily deposits.
• Apply employee discounts and payroll deductions on patient accounts
• Answer patient questions regarding bills and direct them to appropriate staff
• Send invoices to doctors and other businesses for central supply and pharmacy
• Collect, post/apply, and deposit all general ledger payments
• Work holiday rotation and cover evening/weekend as needed
• Perform other duties as directed by the director
• Balance change bag in safe and weekend cash drawer
• Scan and Index all payments and correspondence received
• Enters complete and accurate information on the admission demographic record, during patient registration
• Obtains signatures on medical and financial documents
• Check insurance eligibility on each registration
• Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room)
• Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
• Prepare morning census and complete necessary paperwork on weekends
• Secure and lock hospital doors after day & weekend shifts

Essential Skills And Experience

• Customer service experience
• Excellent interpersonal and communication skills
• Strong team player
• Patient Registration
• Time management
• Basic computer proficiency
• Ability to organize and manage multiple priorities