Patient Access Representative

Samaritan Hospital - Macon, MO; Sevenig (Our); On-site; EUR 32,000 - 46,000; Full time

Job summary

Samaritan Hospital - Macon, MO is seeking a Full-Time Patient Billing Specialist to manage patient billing and account activities while delivering exceptional customer service. You will collect accurate patient information, register patients promptly, and assist in posting insurance payments.

The role emphasizes patient relations, problem solving, and time management as you work with the Extended Business Office and other departments to balance accounts and resolve billing questions.

Qualifications

• High school graduate required.
• Experience in hospital billing or collections preferred.
• Strong customer service and communication skills required.

Responsibilities

• Answer patient questions about charges and visit payments.
• Communicate about accounts, charges, and payments; assist with pre-registered accounts.
• Receive and document patient calls with billing questions and payments.
• Audit accounts and review patient credit activity.
• Work with Extended Business Office on patient accounts.
• Monitor payment plans and expiring credit cards; apply discounts as needed.
• Prepare Financial Assistance applications for administration review.
• Post payments and balance cash drawers as needed.
• Assist Receptionist with billing for central supplies and other services.
• Register patients accurately at admitting desk and obtain required documents.

Skills

Customer service

Interpersonal skills

Team player

Multitasking

Problem solving

Computer basics

Time management

Education

High School graduate

Job description

Full-Time

Full-TimePosition summary: Responsible for managing patient billing and account activities while providing excellent customer service. Collect accurate patient information, complete patient registrations in a timely manner and assist in posting insurance payments.

General purpose: Customer relations, problem solving, time management

Role Qualifications

Education

• High School graduate

Experience

• Hospital Collections or Billing preferred

Licenses/Certificate

• None

Position Responsibilities

• Answer questions that patients may have regarding charges/visit patients in hospital rooms regarding payment plans


• Communicate with patients as needed on accounts, charges, and collecting money for future procedures while working patient responsibility forms, and create pre-registered accounts


• Receive, document, and work patient calls with billing questions and payments


• Audit Employee accounts by follow-up date and document what has been done on account and review patient credit accounts


• Work daily with Extended Business Office on patient accounts


• Monitor payment plan accounts, employee deduction accounts, and expiring credit cards


• Apply employee discounts and employee physical adjustments


• Prepare Financial Assistance applications and summary to go to Administration. Apply approved discounts


• Bankruptcy/probate forms-update accounts, scan and file


• Locate individuals with Bad addresses by working report


• Become knowledgeable with collection law


• Work with and review reports from the patient statement vendor


• Process itemized billing requests


• Collect and post payments with printing receipts and apply payments to the correct accounts for all money received


• Balance cash drawer, evening/weekend cash drawer, petty cash, and prepare deposits, as needed


• Assist Receptionist in billing doctors and other businesses for central supplies, pharmacy, and medical record fees as needed


• Work holiday rotation and cover evening/weekend as needed


• Record and deposit patient valuables properly as needed


• Scan and Index all payments and correspondence received


• Adding and editing doctors in the computer system


• Be familiar with patient financial assistance, payment plan guidelines, and help educate and assist patients with financial responsibilities


• Assist Admitting Specialist in posting all insurance payments and collection agencies to correct accounts


• Assist with daily mail duties for received & outgoing mail for Samaritan


• Cover Receptionist, Registration, and ER Registration as needed


• Greet all patients with courtesy and register patients at semiprivate admitting desk with entering complete and accurate information on the admission record for outpatient and inpatient accounts. Obtain copies of insurance cards, physician order, financial documents, and necessary signatures on medical documents as needed.


• Secure and lock hospital doors after day shift


• Assist with the orientation process of new employees


• Perform other duties as directed by Patient Access Specialist or Director

Essential Skills And Experience

• Customer Service experience


• Excellent interpersonal and communication skills


• Strong Team player


• Ability to organize and manage multiple skills


• Problem resolution at a functional level


• Basic computer proficiency


• Time Management