Patient Access Representative

Access Medical Clinic; Deutschland; Vor Ort; EUR 21.825 - 28.313; Vollzeit

Benefits dieser Stelle

Virtual onboarding

Ongoing HIPAA-compliance training

Growth opportunities

Zusammenfassung

A premier healthcare provider is seeking a Remote Patient Access Representative to manage patient intake and scheduling from a secure environment. The ideal candidate will have 1–3 years experience in a medical office or healthcare call center, empathy, and strong technical skills. The position is fully remote, offering competitive compensation between $18.50 and $24.00 per hour, with virtual training provided. Join a growing network with opportunities for career advancement in medical billing or administration.

Qualifikationen

• 1–3 years in a medical office, patient access, or healthcare call-center environment.
• Must have a dedicated, private home office space and high-speed internet (min. 25 Mbps).
• Exceptional empathy and calm professional phone presence.

Aufgaben

• Facilitate remote check-in process, capturing patient demographics and insurance details.
• Manage scheduling for in-person and telehealth appointments.
• Handle sensitive medical records adhering to HIPAA regulations.
• Perform real-time insurance eligibility checks and assist patients.
• Serve as liaison between patients and clinical staff.

Kenntnisse

Empathy

Professional phone presence

Proficiency with EHR platforms

Remote collaboration tools

Tools

Microsoft Office Suite

Jobbeschreibung

Job Title

Remote Patient Access Representative

Location

Remote (Headquarters: 4900 20th Avenue, Valley, AL 36854)

Job Type

Full-Time / 100% Remote

Pay Range

$18.50 – $24.00 per hour

About Access Medical Clinic

Access Medical Clinic is a premier healthcare provider dedicated to delivering compassionate, high-quality care to our local communities in Alabama and beyond. We specialize in primary care, urgent care, and family wellness. As we expand our digital footprint, we are seeking a dedicated Remote Patient Access Representative to manage the critical first steps of the patient journey from a secure, remote environment.

Role Overview

This is a 100% remote position reporting to our Valley, Alabama headquarters. As a Remote Patient Access Representative, you are the digital face of our clinic. You will be responsible for high-volume virtual patient intake, insurance verification, and complex scheduling. This role requires a professional who is self-motivated, tech-savvy, and deeply committed to patient privacy and HIPAA standards.

Key Responsibilities

• Virtual Patient Intake: Facilitate the remote check-in process, ensuring all patient demographics and insurance details are accurately captured in our Electronic Health Record (EHR) system.
• Telehealth Scheduling: Manage incoming calls and digital requests to schedule both in-person and telehealth appointments for our providers.
• Secure Data Management: Handle sensitive medical records and patient information with the highest level of discretion, strictly adhering to HIPAA regulations.
• Insurance & Billing Coordination: Perform real-time insurance eligibility checks and assist patients in understanding their coverage or sliding-fee options virtually.
• Communication Hub: Serve as a remote liaison between patients and clinical staff, routing urgent messages and prescription requests to the appropriate team members in Valley.

Qualifications

• Experience: 1–3 years in a medical office, patient access, or healthcare call-center environment.
• Remote Readiness: Must have a dedicated, private home office space and high-speed internet (min. 25 Mbps) to ensure secure, HIPAA-compliant video and voice calls.
• Technical Skills: Proficiency with EHR platforms and Microsoft Office Suite. Previous experience with remote collaboration tools (Slack/Zoom) is a plus.
• Soft Skills: Exceptional empathy and a calm, professional phone presence.
• Authorized to work in the U.S. and able to work shifts aligned with Central Time Zone business hours.

Benefits & Support

• Work Arrangement: 100% Remote.
• Compensation: $18.50 – $24.00 per hour.
• Training: Virtual onboarding and ongoing HIPAA-compliance training provided.
• Growth: Part of a growing network of clinics with room for career advancement into medical billing or administration.

Equal Employment Opportunity Statement

Access Medical Clinic is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment for all employees.