Assistant - Patient Relations - Visitors Clubhouse - FT - Days

Memorial Healthcare; Berlin; On-site; EUR 31,000 - 46,000; Full time

Job summary

Memorial Healthcare System is seeking a Service Recovery Coordinator to act as a liaison between patients, families, and the hospital, handling inquiries and resolving questions about hospital policies and patient rights.

The role involves clerical and administrative support, data entry, report generation, and collaboration with clinical staff to drive performance improvements in patient care and service standards.

Qualifications

• Requires high school diploma or equivalent.
• Oversees the Service Recovery Program and responds to patient inquiries.
• Collaborates with hospital administration and clinical staff for performance improvement.

Responsibilities

• Oversees the hospital's Service Recovery Program and acts as a liaison between patients/families and the hospital.
• Provides clerical and administrative support for the department.
• Interviews patients and guests to accurately record and log requests.
• Responds to information requests from other departments/agencies and generates reports as needed.

Skills

Accountability

Administrative Support

Analysis & Decision Making

Customer Service

Effective Communication

Patient-Centered Care

Problem Solving

Adaptability

Standards of Behavior

Education

High School Diploma

Job description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Oversees the hospitals Service Recovery Program by serving as a link between patients, families, and the hospital to respond to patient information inquiries and resolve questions.

Responsibilities:

Provides clerical and administrative support for the department.Answers questions and concerns about the hospital, its policies, and patient rights.Enters, updates and generates reports as needed. Responds to requests for information by other departments/agencies.May coordinate sensitivity and customer service training for department as needed.Responsible for interviewing patients and guests to ensure requests are accurately recorded, documented, and logged. Collaborates with hospital administration and clinical staff in performance improvement efforts.

Competencies:

ACCOUNTABILITY, ADMINISTRATIVE SUPPORT, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, CUSTOMER SERVICE (2), EFFECTIVE COMMUNICATION, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: No experience required.

Working Conditions and Physical Requirements:

• Bending and Stooping = 80%
• Climbing = 40%
• Keyboard Entry = 60%
• Kneeling = 60%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 80%
• Squatting = 40%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 0%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 80%
• Domestic Animals = 40%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift:

Days

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]