Partner Success Executive

Jobtailor; München; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a results-driven Partnerships/Customer Success professional to manage key partner relationships and drive exclusive deals. You will address partner needs, collaborate with internal teams, and analyze performance to deliver actionable insights.

The role emphasizes strong negotiation skills, German and English fluency, and experience in the fitness/wellbeing sector. A Bachelor’s degree is preferred and proficiency with Excel/GSuite is expected.

Qualifikationen

• 3+ years of experience in sales, customer success or related fields.
• Bachelor's degree in Business, Marketing, Logistics, or related field preferred.
• German at native level (C1) and English fluently.
• Proficiency in Excel/Sheets and GSuite.
• Understanding of commercial negotiations and pricing strategies.
• Salesforce and Metabase are nice to have.
• Experience in fitness/wellbeing industry is a plus.

Aufgaben

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in creation and dissemination of support materials and tutorials.
• Train and engage partners’ employees on Wellhub's value proposition.
• Live the mission: foster wellbeing and a supportive environment at work.

Kenntnisse

Partner relationship management

Sales

Customer success

German (native)

English fluency

Excel

GSuite

Negotiation

Pricing strategies

Salesforce

Metabase

Ausbildung

Bachelor's degree (Business/Marketing/Logistics or related)

Tools

Salesforce

Metabase

Excel

GSuite

Jobbeschreibung

Responsibilities

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• You bring at least 3 years of experience in sales, customer success or related fields.
• Preferred bachelor's degree in Business, Marketing, Logistics, or a related field.
• You speak German at a native level (C1) and English fluently.
• Proficiency in Excel/Sheets and GSuite.
• Understanding of commercial negotiations and pricing strategies.
• Salesforce and Metabase are nice to have.
• Experience working in the fitness/wellbeing industry is a plus.

Core Competencies

Demonstrates expertise in partner relationship management, commercial negotiations, and customer success strategies, with a strong focus on enhancing partner engagement and satisfaction. Proficient in data analysis and reporting to drive actionable insights and optimize partner performance.