Senior Partner Success Manager

Jobtailor; München; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a seasoned Partner Success Manager to nurture strong partner relationships, drive exclusive agreements, and optimize joint performance. You will oversee the partner lifecycle, analyze outcomes, and collaborate with internal teams to advance strategic goals.

The role emphasizes data-driven decisions, strong negotiation skills, and experience in the wellness industry. German and English fluency are required for global partner collaboration.

Qualifikationen

• 5+ years of experience in sales or customer success or related fields.
• Bachelor's degree in Business, Marketing, Logistics, or related field preferred.
• German at native level (C1) and fluent English.
• Proficiency in Excel/Sheets and GSuite.
• Understanding of commercial negotiations and pricing strategies.
• Experience in the fitness/wellbeing industry is a plus.
• AI knowledge and expertise are a plus.
• Experience with Salesforce and Metabase is a plus.

Aufgaben

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.

Kenntnisse

Partnership management

Negotiation skills

Customer success

Data analysis

Ausbildung

Bachelor's degree in Business/Marketing/Logistics or related field

Tools

Salesforce

Metabase

Excel

Google Sheets

Jobbeschreibung

Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Responsibilities

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.

Requirements

• You bring at least 5 years of experience in sales, customer success or related fields.
• Preferred bachelor's degree in Business, Marketing, Logistics, or a related field.
• You speak German at a native level (C1) and English fluently.
• Proficiency in Excel/Sheets and GSuite.
• Understanding of commercial negotiations and pricing strategies.
• Experience working in the fitness/wellbeing industry is a plus.
• AI (Artificial Intelligence) knowledge and expertise are a significant plus.
• Experience with Salesforce and Metabase is a plus.

Core Competencies

Demonstrates expertise in partner relationship management, commercial negotiations, and customer success strategies, with a strong focus on enhancing partner engagement and satisfaction. Proficient in data analysis and reporting to drive actionable insights and optimize partner performance.

Tools & Technologies

• Excel
• Google Sheets
• GSuite
• Salesforce
• Metabase