Senior Client Success Manager

Jobtailor; München; Vor Ort; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Client Relations professional in Munich to manage a portfolio of large accounts from post‑sale through the full client life cycle. You will lead meetings, build trusted relationships with HR, Procurement, and C‑level stakeholders, and drive growth through renewals and upsells.

You will partner with cross‑functional teams to develop tailored client strategies, oversee launch and relaunch activities, and ensure data‑driven improvements in engagement and

Qualifikationen

• 5+ years of experience in a client-facing role managing relationships.
• Proven track record in driving growth through renewals, upsells, and cross-sells.
• Excellent communication and relationship management with diverse stakeholders.

Aufgaben

• Own client relationships for a portfolio after the point-of-sale throughout the client life cycle.
• Lead meetings and communications with HR, Procurement, and C-level stakeholders.
• Develop client-specific growth strategies and drive launches and relaunches.

Kenntnisse

Client relationships

Contract negotiations

Cross-functional collaboration

Data analysis

Communication

Project management

Problem solving

Jobbeschreibung

Responsibilities

• Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle in Germany, including leading all client meetings/communications virtually and in person
• Ensure a trusting and valuable relationship with your HR contacts, Procurement counterparts and C-level by sharing our mission to improve employee health, engagement, and happiness
• Understand clients’ objectives and deliver solutions by developing client‑specific growth strategies
• Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end‑to‑end implementation
• Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates.
• Collaborate closely with the Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, Business Development, and Wellbeing Engagement (Client activation) teams to develop member growth strategies and deliver on client and company goals
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
• Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work‑life balance.

Requirements

• An accomplished individual with 5+ years of experience managing client relationships in a client‑facing position
• Drive commercial growth by leading end‑to‑end contract negotiations for renewals, upsells, and cross‑sells, ensuring alignment between client expansion goals and company revenue targets.
• A dynamic person with the ability to collaborate with cross‑functional teams, work in a team environment, and solve problems creatively and efficiently.
• An excellent communicator, with superior customer service to internal and external clients
• Detail‑oriented with a deep understanding of managing multiple clients/projects concurrently
• Fluent in monitoring data, analyzing reports, and leveraging results
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick‑moving global business environment.