Outbound Survey Representative

Jobtailor; Deutschland; Vor Ort; EUR 13.933 - 19.845; Vollzeit

Benefits dieser Stelle

Company-provided equipment

Paid training

Remote work

Zusammenfassung

Dormont Manufacturing Co. is hiring Healthcare Survey Agents to perform outbound surveys with hospitals and clinics regarding after-hours and emergency response protocols, all from a remote location. The position is full-time (40 hours/week) with shifts Monday–Friday 10:00am–6:30pm CST; paid training (approx.

2 weeks) is provided. Compensation starts at $14/hour with a $1/hour shift differential for nights and weekends.

Qualifikationen

• Minimum 1 year of customer service/call center or office experience required
• Able to toggle between multiple browsers and systems using dual monitors
• Strong verbal and written communication skills
• Self-motivated, dependable, and able to work independently
• Must be 18years of age and able to pass a background check
• Previous remote work experience preferred

Aufgaben

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Kenntnisse

Verbal communication

Written communication

Remote work readiness

Tech-savviness

Independent work

Jobbeschreibung

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.

This is a full-time, remote opportunity for residents of the following states:

AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements

• Minimum 1 year of customer service/call center or office experience required
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Strong verbal and written communication skills
• Self-motivated, dependable, and able to work independently
• Must be 18years of age
• Must pass a background check in compliance with state and federal laws
• Previous remote work experience preferred

Responsibilities

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Work Schedule & Compensation

• Hours: Full-time, 40 hours/week
• Shifts: Monday–Friday 10:00am-6:30pm CST
• Training: Paid, typically 2 week, Monday–Friday, 9:30 AM –6:00 PM CST
• Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
• Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

Equipment & Work Environment

• Company-provided equipment for full-time, permanent employees
• Must have a secure, high-speed internet connection and dedicated workspace
• Childcare for anyone 4 years of age and younger is required.

If you’re a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you