Order Processing Specialist (m/f/d)

RIGOL Technologies EU GmbH; München; On-site; EUR 36,000 - 60,000; Full time

Job summary

RIGOL Technologies EU GmbH in Munich is seeking an Order Processing Specialist to ensure accurate and timely order fulfillment and to support customers, distributors, and internal teams. The role offers exposure to international B2B operations and collaboration with sales, logistics, finance, and tech support.

You will handle order entry, documentation, and coordination with warehouses while maintaining data quality and professional communication. German and English fluency is required.

Qualifications

• Experience in order processing or a similar commercial role in an international B2B environment.
• Familiarity with ERP systems and Excel.
• Strong attention to detail and a structured, reliable approach to managing orders and records.
• Customer-focused mindset and clear, professional communication.
• Ability to prioritize tasks and coordinate several orders simultaneously.
• Very good German and English skills, written and spoken; additional European languages are a plus.
• Knowledge of shipping documentation, international deliveries, and Incoterms is advantageous.

Responsibilities

• Process customer orders: enter, review, and maintain orders in the ERP system with accurate details, pricing, and delivery terms.
• Prepare order documentation: issue confirmations and coordinate delivery notes, invoices, and related documents.
• Coordinate deliveries: work with warehouse, logistics providers, and internal stakeholders to monitor availability and schedules.
• Support customers and partners: respond to inquiries about order status, delivery dates, and changes promptly.
• Resolve order discrepancies: clarify missing information and address pricing, quantity, or delivery issues with relevant teams.
• Maintain accurate records: keep customer accounts and order data up to date.
• Support returns and credit processing: coordinate steps for returns, replacements, and credit notes.
• Identify opportunities to improve order handling and enhance the customer experience.

Skills

ERP systems

Excel

Attention to detail

Customer-focused

Communication skills

Task prioritization

German language

English language

Shipping documentation

Tools

ERP systems

Microsoft Office

Job description

RIGOL Technologies develops electronic test and measurement instruments that help engineers, researchers, and educators bring ideas to life. Our portfolio includes digital oscilloscopes, spectrum analyzers, signal generators, power supplies, and more.

To support our European operations, RIGOL Technologies EU GmbH is looking for an Order Processing Specialist based in the Munich area. In this role, you will help ensure accurate and timely order fulfillment while providing reliable support to our customers, distributors, and internal teams.

What We Offer

• A role with ownership: Take responsibility for order processing and contribute to a smooth customer experience.
• An international environment: Work with colleagues, customers, and business partners across Europe and beyond.
• Varied responsibilities: Combine order administration, customer communication, and logistics coordination.
• Professional development: Build your knowledge of our products, systems, and commercial processes.
• A collaborative team: Work closely with sales, logistics, finance, and technical support.
• Room for your ideas: Help improve workflows, data quality, and day-to-day operations.

Your Qualifications

• Experience in order processing, sales administration, customer service, or a similar commercial role, ideally in an international B2B environment.
• Familiarity with ERP systems and confidence using Microsoft Office, particularly Excel.
• Strong attention to detail and a structured, reliable approach to managing orders and maintaining records.
• A customer-focused mindset and clear, professional communication skills.
• The ability to prioritize tasks, meet deadlines, and coordinate several orders simultaneously.
• Very good German and English skills, both written and spoken; additional European languages are an advantage.
• Knowledge of shipping documentation, international deliveries, and Incoterms is an advantage.

Your Responsibilities

• Process customer orders: Enter, review, and maintain orders in the ERP system, ensuring accurate customer details, product information, pricing, and delivery terms.
• Prepare order documentation: Issue order confirmations and coordinate the preparation of delivery notes, invoices, and other relevant documents.
• Coordinate deliveries: Work with warehouse teams, logistics providers, and internal stakeholders to monitor product availability and delivery schedules.
• Support customers and partners: Respond to inquiries about order status, delivery dates, and order changes in a timely and professional manner.
• Resolve order discrepancies: Clarify missing information and address pricing, quantity, or delivery issues together with the relevant teams.
• Maintain accurate records: Keep customer accounts, order data, and supporting documentation up to date.
• Support returns and credit processing: Coordinate administrative steps for returns, replacements, and credit notes in line with internal procedures.
• Improve processes: Identify opportunities to make order handling more efficient and enhance the customer experience.