Operations Specialist – Inbound

Forto Logistics GmbH & Co. KG; Hamburg; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Forto Logistics GmbH & Co. KG is seeking an Operations Specialist (f/m/d) in Sea Freight Import to ensure high-quality transport execution and top-notch customer service. You will manage shipments from booking to invoicing and collaborate with customs and carriers to optimize processes.

The role requires practical experience in Sea Freight Import, a data-driven mindset, and fluency in German with good English. You will thrive in a dynamic team and contribute to continuous process improvements.

Qualifications

• Experience in Sea Freight Import operations.
• Highly data-driven and organized.
• Business fluent in German and good English.
• Excellent communication and organizational skills.
• High motivation and ability to thrive in a dynamic team environment.
• Proactive mindset and strong analytical skills.

Responsibilities

• Advise and support clients on the entire logistics process.
• Manage shipments from booking to invoicing, ensuring a smooth and efficient process.
• Communicate and coordinate with key partners, such as customs and carriers.
• Prepare and document manual quotations accurately and efficiently.
• Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.

Skills

Sea Freight Import

Data-driven

German (fluent)

English (good)

Communication skills

Motivated

Proactive

Analytical

Job description

(

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.

About the role

As an Operations Specialist (f/m/d) in Sea Freight Import, you will be responsible for ensuring high-quality transport execution, providing comprehensive customer service, and driving a high level of customer satisfaction.

Key Responsibilities

• Advise and support clients on the entire logistics process.


• Manage shipments from booking to invoicing, ensuring a smooth and efficient process.


• Communicate and coordinate with key partners, such as customs and carriers.


• Prepare and document manual quotations accurately and efficiently.


• Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.

Required Skills and Experience

• Practical experience in Sea Freight Import operations.


• A highly data-driven and organized work ethic.


• Business fluent in German and good English skills.


• Excellent communication and organizational skills.


• A high degree of motivation and the ability to thrive in a dynamic and demanding team environment.


• A proactive mindset and strong analytical skills.

Why work with us?

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.

)