Operations Specialist (f/m/d) - Export

Fort Health; Hamburg; On-site; EUR 42,000 - 60,000; Full time

Job summary

Forto in Hamburg is seeking an Operations Specialist (f/m/d) in Sea Freight Export to ensure high-quality transport execution, provide excellent customer service, and drive satisfaction.

You will advise clients and manage shipments from booking to invoicing, coordinate with customs and carriers, and use data to continuously improve processes. Fluency in German and good English, along with strong communication skills, are essential.

Qualifications

• Practical experience in Sea Freight Export operations.
• A highly data-driven and organized work ethic.
• Business fluent in German and good English skills.
• Excellent communication and organizational skills.
• A high degree of motivation and the ability to thrive in a dynamic and demanding team environment.
• A proactive mindset and strong analytical skills.

Responsibilities

• Advise and support clients on the entire logistics process.
• Manage shipments from booking to invoicing, ensuring a smooth and efficient process.
• Communicate and coordinate with key partners, such as customs and carriers.
• Prepare and document manual quotations accurately and efficiently.
• Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.

Skills

Sea Freight Export

Data-driven

Organized

Communication

Team player

Analytical

Job description

About Us

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.

About the role

As an Operations Specialist (f/m/d) in Sea Freight Export, you will be responsible for ensuring high-quality transport execution, providing comprehensive customer service, and driving a high level of customer satisfaction.

Key Responsibilities

• Advise and support clients on the entire logistics process.

• Manage shipments from booking to invoicing, ensuring a smooth and efficient process.

• Communicate and coordinate with key partners, such as customs and carriers.

• Prepare and document manual quotations accurately and efficiently.

• Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.

Required Skills and Experience

• Practical experience in Sea Freight Export operations.

• A highly data-driven and organized work ethic.

• Business fluent in German and good English skills.

• Excellent communication and organizational skills.

• A high degree of motivation and the ability to thrive in a dynamic and demanding team environment.

• A proactive mindset and strong analytical skills.

Why work with us?

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.