Operations Specialist – Inbound

Forto; Hamburg; On-site; EUR 45,000 - 70,000; Full time

Job summary

Forto is seeking an Operations Specialist (f/m/d) in Sea Freight Import to ensure best-in-class transport execution and exceptional customer service.

You will manage shipments from booking to invoicing, coordinate with customs and carriers, and document quotes accurately. Fluency in German and good English, plus strong communication and analytical skills, help you thrive in our dynamic, team-driven culture.

Qualifications

• Experience in Sea Freight Import operations.
• Data-driven and organized work ethic.
• Business fluent in German and good English.
• Excellent communication and organizational skills.
• Motivated, proactive and able to thrive in a dynamic team.
• Strong analytical skills.

Responsibilities

• Advise and support clients on the entire logistics process.
• Manage shipments from booking to invoicing, ensuring a smooth process.
• Communicate and coordinate with key partners, such as customs and carriers.
• Prepare and document manual quotations accurately and efficiently.
• Ensure and improve the quality of customer processes using data analysis.

Skills

Sea Freight Import operations

Data-driven

German language

English language

Communication skills

Organizational skills

Analytical skills

Proactive mindset

Job description

About Us

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.

About The Role

As an Operations Specialist (f/m/d) in Sea Freight Import, you will be responsible for ensuring high-quality transport execution, providing comprehensive customer service, and driving a high level of customer satisfaction.

Key Responsibilities

• Advise and support clients on the entire logistics process.
• Manage shipments from booking to invoicing, ensuring a smooth and efficient process.
• Communicate and coordinate with key partners, such as customs and carriers.
• Prepare and document manual quotations accurately and efficiently.
• Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.

Required Skills And Experience

• Practical experience in Sea Freight Import operations.
• A highly data-driven and organized work ethic.
• Business fluent in German and good English skills.
• Excellent communication and organizational skills.
• A high degree of motivation and the ability to thrive in a dynamic and demanding team environment.
• A proactive mindset and strong analytical skills.

but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential.

Why work with us?

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.