Operations Manager

Orange Connex; Bochum; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Orange Connex is seeking an experienced logistics professional in Bochum to support warehouse and fulfillment operations for both warehouse and last mile sub-contractors.

You will monitor daily operations, manage inbound/outbound activities, inventory, and enable process improvements across cross-functional teams to enhance service performance and cost efficiency.

Qualifikationen

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
• Multinational company work and cross-cultural communication experience.
• Strong MS Office and organizational skills.

Aufgaben

• Service performance for warehouse and last mile sub-contractors.
• Close monitoring of warehouse providers' operations on a daily basis.
• Inbound: unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on last mile capacity management and root-cause analysis for service failures.
• Exception management during end-to-end fulfillment.
• Co-define and implement process optimization opportunities for operational excellence.
• SOP reviews with suppliers and ensure understanding by team members.
• Build strong relationships with local suppliers to drive performance.
• Collaborate with cross-functional departments to improve customer experience.

Kenntnisse

Microsoft Office

KPI management

Project management

Analytical thinking

Problem solving

Detail oriented

Teamwork

Self-driven

Jobbeschreibung

• Support the local warehouse and fulfillment operations.
• Support performance driving service and KPI continuous improvement.
• Support cost efficiency optimization for Orange Connex.

Responsibilities:

• Service performance for both warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.
• Inbound: including unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
• Build up the strong relationship with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
• Multinational company work and cross-cultural communication experience
• Strong Microsoft office and organizational skills.
• English, both oral and written skills. Mandarin desirable
• Strong communication and coordination skills
• Experience of working in/with an outsourced service provider
• Strong KPI management and project management capabilities
• Analytical & problem-solving capability
• Detail focus and excellent teamwork spirit
• Strong self-driving and creative thinking
• Detail-oriented and good analysis skill
• High sense of responsibility
• Can work under pressure and in a challenging environment
• Eligibility to work in DE on a permanent basis.