Operations Coordinator

Undergrads; Deutschland; Remote; EUR 26.000 - 40.000; Teilzeit

Benefits dieser Stelle

Paid training

Flexible hours

Zusammenfassung

A fast-growing startup in Germany is seeking a Logistics Coordinator to manage the complete lifecycle of moving operations. In this role, you will coordinate from booking to completion, ensure effective communication with movers and customers, and handle escalations. Candidates should have experience in logistics or operations, alongside strong English communication skills. A competitive hourly rate and paid training are offered. This position requires flexibility for remote work with coordination in Eastern Time.

Qualifikationen

• Experience with fulfillment, booking, logistics, or coordination, ideally in a U.S.-based context.
• Near-native English fluency with strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to learn new tools quickly and work effectively under pressure.
• Calm under pressure and able to work remotely with overlap in Eastern Time

Aufgaben

• Coordinate moves from booking confirmation through to completion.
• Ensure movers accept jobs and confirm availability swiftly.
• Monitor mover schedules and identify potential gaps early.
• Collaborate with Sales to align bookings with mover availability.
• Manage customer communications, cancellations, and rescheduling.

Kenntnisse

Logistics coordination

Customer communication

CRM proficiency

Organizational skills

English fluency

Tools

Google Workspace

Slack

Slack

Jobbeschreibung

About Undergrads

Undergrads is a profitable, fast-growing startup revolutionizing the moving industry. Our tech-driven marketplace connects college students with labor-only moving and event labor shifts.

Rated #7 and #13 on the Fast50 list with 30,000+ moves completed, we’re scaling nationally and are looking for talented team members to support us in this next phase of growth.

The Role

Be the engine behind every move we complete. You’ll own the full coordination lifecycle—getting movers to accept jobs, managing schedules, communicating with customers, handling cancellations and escalations, and making sure nothing falls through the cracks.

What You’ll Do

• Coordinate moves end-to-end: from booking confirmation through completion
• Get movers to accept jobs, confirm availability, and fill every shift
• Track mover schedules, forecast coverage needs, and flag gaps early
• Partner with Sales to align bookings with real-time mover availability
• Handle customer comms, cancellations, reschedules, and day‑of escalations

What We’re Looking For

• Experience with fulfillment, booking, logistics, or coordination—ideally with a U.S.-based business
• Near-native English fluency with strong written and spoken communication
• Organized and detail‑obsessed—you don’t drop balls
• Comfortable with CRM, Google Workspace, Slack, and learning new tools quickly
• Calm under pressure and able to work remotely with overlap in Eastern Time

Compensation

Competitive hourly rate (USD). Paid training. Details discussed during the interview process.