Sales and Booking Coordinator

Undergrads; Deutschland; Remote; EUR 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Paid training

Paid training

Zusammenfassung

A fast-growing startup in Germany is seeking a Contact Associate to be the first point of contact for customers booking moves. This role involves converting inquiries into bookings, following up on leads, and ensuring a smooth transition of information to operations. The ideal candidate must have sales skills, be fluent in English, and thrive under pressure. Competitive base salary, commission, and performance bonuses offered. This position allows for remote work with some schedule overlap in Eastern Time.

Qualifikationen

• Objection handling and active listening skills required.
• Strong written and spoken tone control in English is essential.
• Ability to work remotely while maintaining communication.
• Reliable, coachable and able to stay calm under pressure
• Ability to work remotely with overlap in Eastern Time

Aufgaben

• Convert 45%+ of inbound inquiries into confirmed bookings.
• Follow up on open quotes and unresponsive leads.
• Accurately enter every booking and hand off to operations.
• Quote within our margin profile by framing value
• Enter every booking accurately and hand off to operations

Kenntnisse

Sales acumen

Fluent/native English

Comfort with CRM

Calm under pressure

Written and spoken tone control

Tools

Google Workspace

Phone systems

Phone systems

Jobbeschreibung

About Undergrads

Undergrads is a profitable, fast-growing startup revolutionizing the moving industry. Our tech-driven marketplace connects college students with labor-only moving and event labor shifts. Rated #7 and #13 on the Fast50 list with 30,000+ moves completed, we’re scaling nationally.

The Role

Be the first point of contact for customers looking to book a move. Your mission: convert inbound leads into booked jobs while delivering an outstanding customer experience.

What You’ll Do

• Convert 45%+ of inbound calls, texts, and emails into confirmed bookings
• Re-contact 100% of missed calls and texts within 30 minutes
• Follow up on open quotes and unresponsive leads through outbound outreach
• Quote within our margin profile—frame value, not discounts
• Enter every booking accurately and hand off cleanly to operations

What You’ll Bring

• Sales acumen: objection handling, active listening, and value framing
• Fluent/native English with strong written and spoken tone control
• Comfort with CRM, Google Workspace, and phone systems
• Reliable, coachable, and calm under pressure
• Ability to work remotely with overlap in Eastern Time

Compensation

Competitive base plus commission. Performance bonuses. Paid training. Details discussed during the interview process.