Sales & Client Services Coordinator

Handoff; Deutschland; Hybrid; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Handoff is seeking a highly organized Sales & Customer Service Coordinator to support our corporate housing operations. The role links the sales and operations teams with residents and partners to ensure a smooth customer experience from inquiry to move-out.

The ideal candidate is proactive, detail-oriented, manages multiple priorities, and communicates clearly by phone and email. You will build relationships, resolve issues quickly, and help keep our service levels high in a fast-paced

Qualifikationen

• Minimum 2 years of customer service experience.
• Fluent in spoken and written English.
• Excellent verbal and written communication skills.
• Comfortable communicating professionally by phone and email.
• Strong organizational and multitasking abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently while collaborating effectively with a remote team.
• Proficient in Microsoft Office and web-based software platforms.

Aufgaben

• Assist the sales team with sourcing apartment availability for new client requests.
• Communicate with apartment communities and partner providers to obtain pricing and availability.
• Maintain relationships with TurnKey's nationwide partner network.
• Coordinate housing options that align with client requirements.
• Assist with proposal preparation and sales support activities.
• Serve as a primary point of contact for resident and client inquiries.
• Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.
• Coordinate maintenance requests with apartment communities and vendors.
• Track service requests through completion and provide timely updates to residents and clients.
• Work closely with the Operations Team to ensure issues are resolved quickly and professionally.

Kenntnisse

Customer service

Communication

Multitasking

Organizational skills

Phone and email communication

Remote teamwork

MS Office

Tools

CRM

Property management software

Microsoft Office

Jobbeschreibung

Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.

Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.

Key Responsibilities

Sales Support

• Assist the sales team with sourcing apartment availability for new client requests.
• Communicate with apartment communities and partner providers to obtain pricing and availability.
• Maintain relationships with TurnKey's nationwide partner network.
• Coordinate housing options that align with client requirements.
• Assist with proposal preparation and sales support activities.

Customer Service

• Serve as a primary point of contact for resident and client inquiries.
• Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.
• Coordinate maintenance requests with apartment communities and vendors.
• Track service requests through completion and provide timely updates to residents and clients.

Sales & Customer Service Coordinator Job Description

• Work closely with the Operations Team to ensure issues are resolved quickly and professionally.
• Escalate urgent matters when appropriate.

Administrative Support

• Maintain accurate records within company systems.
• Document customer interactions and follow-up activities.
• Assist with operational projects and administrative tasks as assigned.
• Support cross-functional communication between Sales and Operations.

Qualifications

Required

• Minimum 2 years of customer service experience
• Fluent in spoken and written English
• Excellent verbal and written communication skills
• Comfortable communicating professionally by phone and email
• Strong organizational and multitasking abilities
• Ability to prioritize competing responsibilities in a fast-paced environment
• Strong attention to detail
• Ability to work independently while collaborating effectively with a remote team
• Proficient in Microsoft Office and web-based software platforms

Preferred

• Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services
• Previous experience supporting sales teams
• Experience working with CRM or property management software