Onsite IT Support Technician (m/f/d) Munich/Berlin

DXC Technology; Berlin; Vor Ort; EUR 40.000 - 54.000; Vollzeit

Zusammenfassung

DXC Technology is seeking IT Support Technicians (m/f/d) for Berlin or Munich, onsite. Two or more years of experience, fluency in German (C1) and English are required. The role covers maintenance of IT systems, handling software/hardware issues, and guiding users with clear instructions.

Candidates should be comfortable with ServiceNow ticketing, Windows and Office 365 environments, and basic hardware support. Onsite work across client locations is expected.

Qualifikationen

• Two or more years of relevant experience in IT support.
• Fluency in German (C1) and English.

Aufgaben

• Maintaining and supporting IT systems to high operational standards.
• Resolve software and hardware issues for users.
• Guide users with step-by-step how-to instructions.

Kenntnisse

IT support

German fluency

English fluency

Customer service

Tools

ServiceNow

Windows OS

Office 365

Jobbeschreibung

Job Description

DXC Technology (NYSE: DXC) is the world\'s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for IT Support Technicians (m/f/d) different client locations in Germany (Berlin or Munich) - fully onsite.

Key Responsibilities

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards


• Providing effective solutions for software and hardware issues


• Responding to user inquiries and guide users with simple, step-by-step how-to instructions


• Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information


• Enabling end users by providing training and education

Candidate Requirements

• Two or more years of relevant experience


• Fluency in German (C1) and English

Experience In The Following Areas

• Handling of ServiceNow tickets


• Assistance with Software deployment and with Software related issues (Standard & Non-Standard)


• Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite


• How-to assistance of End User assigned IT devices and software


• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)


• Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement


• Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage


• Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches


• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.


• Stock management (incoming & outgoing IT goods)


• End user training and education

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We\'re committed to fostering an inclusive environment where everyone can thrive.